TitleMobile Access Request Date2012-11-30
DepartmentIT Center
RequestorAnne Milkovich Phone406.994.5715
Campuses Bozeman Billings Havre Great Falls FSTS Extension MAES
Cross Depts  
Proposed Dates Start: 04/01/2013 End:  
Access to campus IT services by faculty, students, and staff from their mobile devices is cited by both EDUCAUSE and Campus Computing as a top priority for the 2013/2014 academic year. MSU students, faculty and staff frequently express a desire for access to campus services such as Myinfo and Desire2Learn from their mobile devices.

The purpose of this proposal is to jumpstart mobile access to essential information and services for MSU faculty, students, and staff, donors and patrons.
Providing students with access to education information and institutional services supports Learning, Discovery, Engagement, Access, and Stewardship core themes. In particular mobile access supports objective L.2 increased graduation rates through better information use; it supports Engagement objectives through easier access to global experiences, leadership development, and service opportunities; it supports Integration objectives through access to cross-disciplinary information and it supports Access objectives by providing electronic access to education information. Easier and more attractive access to information will increase satisfaction and retention of millennial students who arrive at their college experience with expectations of mobile information.
Funding Type: One-Time Only Funding Base (3-yr Recurring) Funding
  FY13 FY14 FY15 Base ($) OTO Startup ($)   FTE;
Materials & Supplies         40000     
Contracted Services       20000       
Other Operations              
TOTAL 20000  40000     
Please comment, if necessary, regarding cost and requirements.

Materials and supplies includes software licensing and mobile server. Contracted services includes development and recurring support costs.

Describe the Proposal

The large majority of MSU students, faculty, and staff are accustomed to accessing information through their smart mobile devices that they carry with them throughout the day.  This proposal would provide all students, faculty, and staff on all campuses with the institutional information they need to succeed, accessible through their mobile devices at any location on any campus. The required investment is modest in comparison to the return.

The scope of the proposal includes mobile-access hardware and software as well as contracted services to provide turnkey information mobilization with minimal impact on enterprise resources.

Describe the broader impacts and benefits of this proposal

This proposal provides the university with a low cost opportunity to deliver information and services in a student-centric manner.  Students and parents increasingly factor in institutional computing support when choosing a college. Committing to a three year turnkey solution allows time for the technology to mature while avoiding unnecessary risk and uncertainty.  The initial focus of the proposal is on delivery to currently enrolled students but will expand to provide services for employees as well as donors, prospects and applicants.   

Implementation Plan

Spring 2013: Contract, install, and collect data to mobilize.

Summer 2013: Configure, deploy, test services; training.

Fall 2013: Preliminary deployment to students.

Spring/Summer/Fall 2014: Ongoing customer satisfaction assessment and deployment.

Assessment Plan

The degree of utilization of the solution will be measured by collection of statistics from the mobile server.  Customer satisfaction will be continually assessed through mobile online surveys, results of which will drive continuous improvement in mobile access.

If assessed objectives are not met in the timeframe outlined what is the plan to sunset this proposal?

If assessed objectives are not met in the timeframe outlined then the service would be terminated upon conclusion of the support contract.

Executive/VP: Dewitt Latimer (