Frequently Asked Questions
- How do I deposit money onto my CatCard?
- How do I find my NetID and password?
- What should I do if my CatCard is lost or stolen?
- I forgot my CatCard in my room - can I still use my meal plan?
- Can I withdraw money from my CatCard?
- Can I deposit money for the laundry machines?
- The washer/dryer took my money. What do I do?
- I get an error message whenever I try to swipe my card. What should I do?
- How do I get my Football Ticket on my CatCard?
- I lost/forgot my CatCard - can I still use my downloaded Football Ticket?
- My CatCard does nothing when I swipe it. What should I do?
- I got married and changed my last name. Do I need a new CatCard?
- Will I lose my money at the end of the semester?
- How can I check my CatCash balance?
- Do I have to get a new card every year?
- Where can I use my CatCard?
- I am a parent of a student attending MSU. Can I find out what his/her CatCard balance is?
You can deposit money using cash, check or credit/debit card at the CatCard Office, or with the CatCard GET Mobile app or online using a credit/debit card.
You will need your NetID and NetID password to use the CatCard GET Mobile app and to log into your CatCard account online. Click here for help in finding your NetID and/or setting your NetID password.
You should immediately report your CatCard lost once you have discovered it is missing. You are responsible for all transactions that occur on your CatCard until it is reported lost and activity has been suspended. You can report your card lost 24 hours a day using the CatCard GET Mobile app, by logging in to your account online, or by calling 406-994-2273. (Please leave a voicemail if it's after office hours.) A replacement CatCard is $15.00. If you have another CatCard that is still in good condition, you may be able to have it re-activated to replace your lost/stolen card - stop by the CatCard office in the Hedges Complex (under Miller Dining Commons) to inquire about this free service.
No. Students who live in the residence halls MUST have their CatCard to use their meal plan to enter the dining halls.
The CatCard Office does not function as a bank or ATM, therefore we can only issue CatCash withdrawals when you withdraw from school or if it is the end of the semester. CatCard withdrawals are applied to your Student Account. Go here for the full CatCard withdrawal policy.
The laundry machines in the residence halls accept only CatCards as payment. You can deposit money at the CatCard Office, online, or using the CatCard GET Mobile app anytime.
Go to the front desk of your residence hall and fill out a "Money Lost in Machine" form. Make sure to include as much detail as possible about the problem. Once the CatCard Office receives this form and we confirm the transaction took place, we will refund the money to your card.
Please write down the error message that you are getting and then bring your card to the CatCard Office. We will try to help you figure out what is wrong.
Go to msustudenttickets.com and enter your student ID number. Follow the instructions to set up your account. Once you are done the ticket will automatically be downloaded to your CatCard.
No CatCard = No Ticket. You MUST have your CatCard to use a student ticket. No other form of ID will be accepted at the gate.
Your card could be de-magnetized. Please bring your card to the CatCard office and we can try to re-encode it for you. If we determine that your card is no longer able to be re-magnetized, a replacement card is $15.00.
Not unless you want a new one. Your name must be changed in the MSU system before a new card can be printed. Replacement CatCards are $15.00.
No, your CatCard money will roll over each semester and your money will stay on your CatCard for one year after you have left MSU.
You can check your balance at the CatCard Office, using the CatCard GET Mobile app, or online.
No, your undergraduate card will work your entire stay at MSU as an undergraduate. If you decide to continue on as a graduate student at MSU, then you will need to get a new card with your graduate status printed on the front.
Virtually every place on the MSU campus that requires payment for goods or services will now accept CatCash as payment. Please refer to the locations page for information on all the places where you can use your CatCash.
Students over the age of 18 are protected under the Family Education Rights and Privacy Act (FERPA). Unless your student has filled out the required FERPA release form and you know the authorization password, we are unable to give you that information.