Montana State University

Classified Position
Vacancy Announcement
April 28, 2008

PROGRAM ASSISTANT
KUSM - TV Montana PBS

Announcement
Number 		08-215
 
Position Number     1303
 
Starting Date Upon successful completion of selection process
 
Starting Salary Minimum wage of $10.08 per hour, consideration of higher wage dependent upon demonstrated exceptional relevant qualifications
 
FTE Full-time
 
Benefits Eligible for benefits
 
Bargaining Unit Montana Public Employees Association
 
Overtime Status Eligible for overtime
 
Description KUSM-TV is a public broadcasting station owned and operated by Montana State University. Together with KUFM-TV, located at the University of Montana in Missoula, KUSM operates as MontanaPBS - a state-wide public television service. KUSM also services MSU-Bozeman and the Media & Theatre Arts academic department by providing a real-world complete television environment for laboratory and internship coursework, and also provides complete television production services to on-campus departments, other public agencies, and to the private sector.

Under supervision of the Director of Development, the person in this position provides administrative support for the fundraising efforts of MontanaPBS, interfaces with the public in person, on the phone and via email and performs administrative duties in order to ensure continuity for the KUSM-TV staff as well as students. This person is expected to oversee clerical operations, telephone coverage, front office operations, and customer/viewer/member services. This will include training and supervising student staff.

The Program Assistant will be the first contact person for MontanaPBS, and will provide quality customer service utilizing proprietary databases for fundraising and program scheduling. The Program Assistant will work closely with the development staff and a relational database to track contributions; ensure the timely delivery of mailings; answer donor and viewer questions and ensure a pleasant experience for the caller. The Program assistant will facilitate the creation of the MontanaPBS community calendar; on-air birthday announcements; and will take program orders. This person will also perform daily point-of-sale operations, receipt balancing, check processing and bookkeeping. The Program Assistant will create and edit correspondence, oversee schedules and calendars, organize and maintain paper and electronic files, maintain a pleasant office environment, assist with mailings, and other informational materials, and provide specialized information to internal and external customers.

 
Required
Qualifications
1.    General office experience which includes reception, word processing, record keeping, and customer service duties or an equivalent combination of relevant education and experience. Experience working directly with the public in a service oriented position preferred.
 
2. Demonstrated experience formatting, typing, and proofing, grammar, punctuation, and spelling of business correspondence, reports, and general office forms.
 
3. Demonstrated competence using personal computers for word processing, spreadsheet, electronic calendars, database, point-of-sale and, email software.
 
4. Demonstrated competence performing detailed data entry and record keeping; experience handling confidential information.
 
5. Demonstrated competence coordinating and scheduling meeting arrangements.
 
Preferred
Qualifications
1.    Experience in a non-profit environment.
 
2. Experience with a relational database.
 
3. Knowledge of university organizational structure, regulations, and procedures.
 
The Successful
Candidate 		The successful candidate will also have the following abilities: professionalism in communicating clear and accurate responses to questions or inquiries in person, by telephone, and via email; organizing and prioritizing workloads for self and others, and meeting deadlines in a busy office setting with frequent interruptions; accuracy following and explaining instructions and procedures; productively working in a team-oriented environment; using a variety of standard office equipment; communicating effectively with employees and the public both in person, over the phone and via email; establishing and maintaining effective working relations with co-workers and the public; representing MontanaPBS and its programs to others in a professional and courteous manner.
 
Application
Deadline 		Completed applications returned by 5:00 p.m., May 9, 2008, will be given preferential review, however applications will be accepted and reviewed until a suitable candidate is chosen.
 
Application
Procedure
1.    Please respond, on separate sheet(s) of paper, to the above required and, if applicable, preferred qualifications by summarizing how your work experience and training relates to each of them. Specific examples should be included when possible to aid the search committee in evaluating your qualifications.
 
2. Print the Montana State University Application Materials and attach your qualification responses to the completed and signed Montana State University Employment Application Cover Sheet along with the following:
 
 
a.    Complete employment history including: position title, employment dates, average number of hours per week, organization name and phone number, supervisor's name, and reason for leaving. Resume may be substituted if this same information is included.
b. At least three (3) supervisory professional references. Please include the reference's name, organization and contact information including daytime phone number. Most recent and/or current supervisors or line of supervision may be requested if not included. Do not list relatives.
c. Completed and signed Criminal Records Check Information Sheet.
d. Completed EEO form (voluntary) -- this form will be extracted and other personal demographic information will be blackened out prior to search committee members' review of the application.
e. Cover letter, letters of recommendation, etc. may be attached to the rest of the application materials but are not required.
f. Completed applications must be submitted directly to: Human Resources/Personnel & Payroll Services, Montana Hall Room 19, PO Box 172520, Bozeman MT 59717-2520. Electronic submittals are not permissible at this time.

ADA/EO/AA/VETERAN'S PREFERENCE: In compliance with the Montana Veteran's Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. MSU makes accommodation for any known disability that may interfere with an applicant's ability to compete in the hiring process or an employee's ability to perform the duties of the job. To claim veteran's preference or request accommodation, contact MSU Human Resources/Personnel & Payroll Services, Bozeman MT 59717-2520; 406-994-3651. MSU's Affirmative Action Non-Discrimination Policy and Procedures are on the Web at www2.montana.edu/policy/affirmative_action/.