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CoB Seminar to be Held in Conjunction with Business Days at the Capitol
On Thursday, January 17, 2008, in Helena, Montana State
University's (MSU) College of Business will take its State Farm
Family Business Program on the road with a special business
seminar, The Business of Customer Service. Presented by adjunct
instructor of management, Gary Bishop, this free educational
seminar will be held at the Capitol from 1:45-3:10 p.m. The
seminar will consist of a hands-on workshop and presentation
focused on delivering outstanding customer service and
effectively responding to customer demands. Those attending this
seminar will be armed with a customer service survival kit and
all participants will gain a better understanding of the customer
service paradigm shift that has taken place in business, how to
swim against the current and emerge successfully. Regardless of
the size of business, managers and employees attending this
seminar will leave with a stronger understanding of how customer
service directly impacts their business growth, sustainability
and development.
The Family Business Program is part of MSU's College of Business
outreach effort, offering guest lectures and seminars on issues
important to family-owned and small businesses in communities
across the state. Established by the College of Business in 1994,
this program received a boost in funding in March 2005, when
State Farm Insurance Company recognized Bozeman resident Robert
Jaedicke for his many years of service on their Board of
Directors with a significant gift to MSU s College of Business.
The funds were placed in an endowment for the Family Business
Program, to enhance the annual program usually held in Bozeman in
September and to help develop new outreach programs and seminars.
With additional support from Stockman Bank, the College of
Business proudly introduced the Family Business Program On the
Road in Helena, January 2007.
To RSVP for the upcoming seminar or for more information about
the Business Days at the Capitol, please see the Montana Chamber
of Commerce website at:
http://montanachamber.net/admin/sites/513/filelib//08Registration.pdf.
For more information about the Family Business Program and the On
the Road series, call Audrey Lee at (406) 994-7026 or e-mail
audrey.lee@montana.edu.
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