Desktop Support Services

The resources provided below are to help you to keep your computer running safely and efficiently. For additional technical support please contact the Help Desk.

Resources & Descriptions

Virtual Private Network [VPN]

A Virtual Private Network [VPN] establishes a secure connection between a remote location on a public network (e.g. your home computer) and a private network (e.g. MSU network) by encrypting the traffic between locations. For instructions on installing and using a VPN client and connection please see instructions below for your OS.

  • Windows VPN: Instructions for installing a VPN client on a Windows (Vista or Windows 7) computer.
  • Mac VPN: Instructions for installing a VPN client on a Mac.
  • Banner InfVPN: Instructions for installing a Banner INF VPN client on a Windows computer.

Remote Desktop

Instructions for using Windows Remote Desktop to connect to a desktop computer or server from a remote location.

Intel AMT

Information and tools for managing the Intel AMT(vPro) chip set.

LANDesk

Information about LANDesk (version 9.0), the campus patch management software, that includes instructions for agent installation and agent-less inventory and vulnerability scanning.

Preparing IT Equipment for Disposal or Surplus

Information about preparing your IT equipment for disposal that includes free utilities available for wiping hard drives.

Password Guide

Frequently asked questions about good password practices.