Desktop Support Services
The resources provided below are to help you to keep your computer running safely and efficiently. For additional technical support please contact the Help Desk.
Resources & Descriptions
Virtual Private Network [VPN]
A Virtual Private Network [VPN] establishes a secure connection between a remote location on a public network (e.g. your home computer) and a private network (e.g. MSU network) by encrypting the traffic between locations. For instructions on installing and using a VPN client and connection please see instructions below for your OS.
- Windows VPN: Instructions for installing a VPN client on a Windows (Vista or Windows 7) computer.
- Mac VPN: Instructions for installing a VPN client on a Mac.
- Banner InfVPN: Instructions for installing a Banner INF VPN client on a Windows computer.
Instructions for using Windows Remote Desktop to connect to a desktop computer or server from a remote location.
Information and tools for managing the Intel AMT(vPro) chip set.
Information about LANDesk (version 9.0), the campus patch management software, that includes instructions for agent installation and agent-less inventory and vulnerability scanning.
Information about preparing your IT equipment for disposal that includes free utilities available for wiping hard drives.
Frequently asked questions about good password practices.