Montana State University
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MSU IT Center

Renne Library Commons
P.O. Box 173240
Bozeman, MT 59717-3240
406-994-1777 | helpdesk@montana.edu

Chief Information Officer

Adam Edelman (Interim)
aedelman@montana.edu

Exchange Mailbox Request

Use this form to request Exchange mailboxes for both individual employee use and departmental use. Your request will be processed through the Help Desk ticketing system and will allow you to track its progress.

IMPORTANT for new employee mailbox requests - The employee NetID is available in Banner via the Additional Identification tab on the PPAIDEN, FOAIDEN or SPAIDEN forms. If you do not have access to Banner contact the person who is responsible for your department's HR administration for this information. Administrators who have access to Banner but not to PPAIDEN, FOAIDEN or SPAIDEN can request it using the Banner Account Request form.

Contact HR if a new employee's account cannot be verified to ensure that he/she has an employee status. To find the HR Personnel representative for your department go to www.montana.edu/hr/Contact.htm.

Note: The format for employee addresses will be the employee's first.last followed by @montana.edu.

Mailbox Request Form

Before you begin please refer to the required info for the mailbox type you're requesting so that you will have the right information to complete this form.

New Employee Account Verification

Insert the employee's NetID. If you do not know it contact the Help Desk at 994-1777. The NetID is used to verify the employee's status in Banner and that his/her Windows Domain account has been created.


Close form
Mailbox type Required info Why info is required
Individual -
staff employee
NetID The NetID is used to verify that the employee's Windows Domain Account has been created. It will not be used for the mailbox address. Addresses will be formed using the employee's first.last.
Individual -
student employee*
NetID The NetID is used to correctly identify the student. *Student employees will be provided an employee account to be used for work-related activities only.
Departmental - generic
e.g. IT_admins@montana.edu
Exchange email address for mailbox owner & each user/delegate. Users of a departmental mailbox must have Exchange email addresses in order to use it.
MSU - affiliate
e.g. OCHE, MSU Foundation, Military Science employees
MSU affiliated employees not in Banner should select this mailbox type.
Mailbox User Information

Departmental mailbox

Will this mailbox be used for:

  • Email Calendar/Room resource

Enter the exchange email address of the person who will be the primary owner of this mailbox. The primary owner is responsible for the use of the mailbox and is able to request delegate access for other users.


  • Does the owner need to have access to the mailbox?
  • YesNo

Delegate users

Enter the exchange address for each person who should have access to this mailbox and choose the type of access he/she should have (see gray box for access definitions).

Mailbox Access Types
  • Reviewer - read items
  • Author - read and create items
  • Editor - read, create, and modify items

Enter the contact information of the employee for whom this mailbox is being created.


Please enter the contact info for the student's supervisor.

  • Supervisor contact info

If the supervisor contact info is the same as requester check this box:

Requester Contact Information

Enter your contact information (person making the request).

Index number will be used only if the mailbox quota size is increased over the default storage capacity of 200MB.
For more information

Enter additional instructions or comments below.