Telephone Troubleshooting Guide
Use the following guide to troubleshoot common telephone problems. Click a problem to view troubleshooting steps. If you are unable to solve the problem after troubleshooting, follow the Report a problem instructions at the bottom of the page.
Phone Problems
- Phone has no dial tone
- Busy signal when I pick up phone
- Caller can't hear me
- Can't dial out using the keypad
- Can't hear the caller
- Feature keys aren't working
- Can't make an international call
- Phone reception cuts in and out
- Moved my phone and now it doesn't work
- Display is not working
- Can't make a conference call
A NOTE ON COST: There is no charge for wiring repairs on non-user caused problems however for problems caused by the user (such as hub installed, jacks damaged, etc) there may be a charge for parts and labor.
Report a problem
If you are unable to solve the problem contact UIT at at 994-1777 or [email protected] and include the following information:
- Extension number of phone with problem
- Contact name and extension
- Department, building, and room number of telephone
- Description of problem