Montana State University

Classified Position
Vacancy Announcement
July 10, 2014

Office of Financial Aid Services

Position Number     0819
Start Date Upon successful completion of selection process
Starting Salary

Wage of $10.00 per hour.

FTE Full-time (1.0 FTE)
Benefits Eligible for benefits
Bargaining Unit Montana Public Employees Association
Overtime Status Eligible for overtime

Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples.

Founded in 1893 as a Land Grant University, Montana State University (MSU) is composed of nine academic colleges and a graduate school and boasts a friendly, supportive faculty and campus environment. Currently, the University hosts an enrollment of over 15,000 students, including approximately 2,000 graduate students. MSU is classified as one of 108 U.S. Research Universities (very high research activity) by the Carnegie Foundation.

MSU is located in Bozeman, Montana, an extended community of about 70,000 nestled in the Rocky Mountains in Southwest Montana. In addition to providing access to an extraordinary ecosystem for teaching and research programs, Bozeman is renowned for year-round recreational and cultural opportunities to include access to world class ski areas, multiple blue ribbon trout streams and the Gallatin National Forest. The Bozeman-Yellowstone International Airport is served by several major airlines and is the busiest airport in the state.

Named an All American City, Bozeman boasts high-quality medical facilities, a very low crime rate, many fine restaurants, acclaimed public and private schools, a symphony orchestra and choir, an annual opera, and nationally known events such as the Sweet Pea Festival of the Arts held in early August of each year. Bozeman is listed as one of National Geographic's "World's 25 Best Ski Towns." ranked Bozeman #2 on the list of American Dreamtowns - small towns that offer the best quality of life without metropolitan hassles. The K-12 educational system, growing reputation of Montana State University, and pristine natural environment of the area combine to make Bozeman one of America's most desirable university towns. Bozeman is located in the beautiful Gallatin Valley, 90 miles north of Yellowstone National Park.


The Office of Financial Aid Services evaluates and determines the eligibility of students to receive all forms of financial assistance, including fee waivers, scholarships, loans, grants, and employment.

Duties and

Under the supervision of the Customer Service Manager, the person in this position must have strong customer service, clerical and administrative support skills. Major duties include, but are not limited to:

  • Greeting and responding to clients in person, over the phone, and through e-mail.
  • Providing accurate and detailed information regarding federal, state, and institutional financial aid programs, procedures, guidelines, and requirements.
  • Ensuring that all required documentation has been received and completed in compliance with federal, state, and university rules and regulations.
  • Working with sensitive and/or confidential issues in a way which obtains cooperation and understanding from students and parents.
  • Coordinating work flow with supervisor and co-workers to ensure smooth, accurate, and timely program operations.
  • Performing accurate and timely data entry.
  • Appropriately routing documents to other personnel within the office and/or university.
  • Generating reports from a computer database.
  • Screening and referring clients to appropriate internal and external resources, departments, and offices.
  • Maintenance of student files.

1.   One year of post-secondary education plus two years of full-time (or part-time equivalent)progressively responsible administrative/office experience that includes receptionist/public relations in a customer service-oriented positionor an equivalent combination of education and experience.
2.   Demonstrated strong written and verbal communication skills and competence communicating information, directions, and procedures in person, by phone, and e-mail while handling sensitive and confidential information.
3.   Experience with personal computers using word processing, spreadsheet, and e-mail; Microsoft Office experience preferred (please list software used and experience level).
4.   Experience accurately composing, formatting, typing and proofing grammar, punctuation, and spelling of business correspondence, reports, and general office materials.
5.   Demonstrated skill organizing and prioritizing large volumes of work with a high degree of accuracy and confidentiality; paying close attention to detail; meeting strict deadlines; and adapting to changing priorities while maintaining a positive, effective, and professional approach.
6.   Demonstrated competence performing data entry into and accessing information from a large database.
1.   Knowledge of the principles and purposes of financial aid programs.
The Successful
Candidate Will

The successful candidate will also have the following abilities to: communicate effectively with employees, the public both in person, over the phone, and in writing; effectively operate work related equipment; establish and maintain effective working relationships with co-workers and the public; ability to work independently and as a team member; represent Financial Aid Services and its programs to others in a professional and courteous manner.

1.   In accordance with MSU policy, hiring will be conditional upon successful completion of a pre-employment background check.

Screening of applications will begin after 5:00PM on July 25th, 2014, and continue until an adequate pool is established.


To apply, please download the application materials by clicking here MSU Classified Employment Application.

The applicant must submit an MSU Application. Electronic submissions are highly preferred. An original signature of the MSU-Bozeman Application Cover Sheet is required via scanned PDF, fax, or hardcopy original to the address below. Submit materials to:

Carla Kent, Search Committee Chair
Montana State University
Office of Financial Aid Services
183 Strand Union
P.O. Box 174160
Bozeman, MT 59717-4160
Phone: 406-994-7032
Fax: 406-994-6962

Posted 07/10/2014 nd