Montana State University

MSU CatCard Office

Montana State University > MSU CatCard Office > Frequently Asked Questions

CatCard Office

Montana State University
P.O. Box 174130
Bozeman, MT 59717-2220

Tel: (406) 994-CARD(2273)
Fax: (406) 994-2424
E-mail: catcard@montana.edu
Location: 134 Strand Union

Director:
Clarinda Marcoff

Office Hours:
Monday - Friday: 8:30-4:30
Saturday and Sunday: Closed

(Hours subject to change during summer or student breaks)

Frequently Asked Questions

How do I deposit money onto my CatCard?
What should I do if my CatCard is Lost or Stolen?
Can I withdraw money from my CatCard?
How do I deposit money for the laundry machines?
The vending machine took my money. What do I do?
I get an error message whenever I try to swipe my card. What should I do?
How do I get my Football Ticket on my CatCard?
My CatCard is not swiping. What should I do?
I got married and changed my last name. Do I need a new CatCard?
Will I lose my money at the end of the semester?
How can I check my Cat Cash balance?
Do I have to get a new card every year?
Where can I use my CatCard?
I have a student attending MSU. Can I find out what his/her CatCard balance is?

How do I deposit money onto my CatCard?
You can deposit money at the CatCard Office, the Residence Life Cashier's Office or online.

What should I do if my CatCard is Lost or Stolen?
You should immediately report your CatCard lost once you have discovered it is missing. You are responsible for all transactions that occur on your CatCard until it is reported lost and activity has been suspended. You can report your card lost by calling 406-994-2273 during office hours or go online at anytime.

Can I withdraw money from my CatCard?
The CatCard Office does not function as a bank therefore we can only issue cash withdrawals when you either withdraw from school or if it is the end of the semester.

How do I deposit money for the laundry machines?
The laundry machines in the residence halls take Cat Cash money. You can deposit money at the CatCard Office, the Residence Life Cashier's Office or online anytime.

The vending machine took my money. What do I do?
Go to the front desk of your residence hall and fill out a "Money Lost in Machine" form. Once the CatCard Office receives this form and we confirm the transaction took place we will refund the money to your card.

I get an error message whenever I try to swipe my card. What should I do?
Please write down the error message that you are getting and then bring your card to the CatCard Office. We will try to help you figure out what is wrong.

How do I get my Football Ticket on my CatCard?
Go to msustudenttickets.com and enter your student ID number. Follow the instructions to set up your account. Once you are done the ticket will automatically be downloaded to your CatCard.

My CatCard is not swiping. What should I do?
Your card could be demagnetized. Please bring your card to the CatCard office and we can try to re-magnetize it for you. If we determine that your card is no longer able to be re-magnetized, a replacement card is $15.00.

I got married and changed my last name. Do I need a new CatCard?
Not unless you want a new one. Your name must be changed in the MSU system before a new card can be printed. Replacement cards are $15.00.

Will I lose my money at the end of the semester?
No, your Cat Cash money will roll over each semester and your money will stay on your CatCard for up to two years after you have left MSU.

How can I check my Cat Cash balance?
You can check your balance at the CatCard Office, the Residence Life Cashier's Office or online.

Do I have to get a new card every year?
No, your undergraduate card will work your entire stay at MSU as an undergraduate. If you decide to continue on as a graduate student at MSU, then you will need to get a new card with graduate status printed on the front.

Where can I use my CatCard?
Please refer to the locations page for information on all the places where you can use your CatCard.

I have a student attending MSU. Can I find out what his/her CatCard balance is?
Students over the age of 18 are protected under the Family Education Rights and Privacy Act (FERPA). Unless your student has filled out the required FERPA form and you know the authorization password, we are unable to give out that information. FERPA Information