Frequently Asked QuestionsWhat Do I Need to Know About ResNet's Policies?
Why do I need ResNet?
How do I subscribe to ResNet?
What can I do to protect my computer?
What should I bring to the ResNet center when I need scans?
What services does ResNet perform?
Does ResNet have computer labs available?
How much will ResNet cost?
If I sign up late, will I have to pay the full price for ResNet?
Will ResNet be available during the summer session?
What if I want to use a hub/switch/router or wireless access point?
Why doesn't my file sharing program (or other program) work on ResNet?
How fast is my connection?
Is there wireless access available?
Why is my ResNet slow?
Why is ResNet behind a firewall?
What Do I Need to Know About ResNet's Policies?There are several key points you need to know about ResNet's policies in order to prevent service loss if you are found in violation of these policies. Click here to read the full ResNet Acceptable Use Policy.
- You can not use any kind of wireless device in your Residence Hall room. If you use the wireless connection in other parts of campus you must disable it when you are using ResNet from your Residence Hall room. AUP Item #1.
- You can only have one computer hooked to your ResNet jack at any given time. AUP Items #1 and #2.
- The bandwidth ResNet uses is shared between all our users. In order to make sure everybody has the fastest connection available, ResNet is limiting the usage of individuals to 2 gigabytes of data transfer in a 24 hour period. This limit will not affect normal usage (i.e. web browsing, chat, etc) and is only intended to make sure ResNet stays available for everyone. Bandwidth limit is measured from midnight to midnight daily. AUP Item #3.
- Open file sharing on ResNet is prohibited. Any file shares MUST be password protected. AUP Item #5.
Why do I need ResNet?ResNet gives you direct access to campus network resources. You are always connected to ResNet, and you have 24/7 access for one low fee each semester.
How do I subscribe to ResNet?If you live in the Residence Halls or our serviceable areas in Family Graduate Housing, you may subscribe online for ResNet service at any time during the semester from your room or apartment by simply plugging into the data jack on the wall and opening your web browser. If you are having trouble and need assistance please call the ResNet help desk at (406)994-1929.
What can I do to protect my computer?After bringing your computer to the ResNet service center, you will notice that we have installed a few programs to help keep your computer safe. Malwarebytes' Anti-Malware, SuperAntiSpyware, and Spybot: Search and Destroy are programs that will scan your computer for malicious software and attempt to remove it. You don't need to bring your computer in to get these programs, as they are freely available online. We have also provided an easy to use Guide to assist you in running scans.
It is recommended to run these programs at least once a month. Before running a full scan with these programs, they should be updated to the latest definitions by clicking the update button on the main window of the program. Most versions of Windows also include a spyware scanner called Windows Defender. Windows Defender, along with a virus scan should be ran once a month as well. Performing these steps will greatly reduce the amount of spyware/adware on your computer. If after running these scans your computer still appears to be infected, you may bring it in to the ResNet center, located in the basement of North Hedges, for us to run scans.
What should I bring to the ResNet center when I need scans?When bringing a computer to the ResNet center there are a few things we will need to perform the scans. If you are bringing in a laptop, make sure to bring in the power cable as well. Some of our scans take a few hours and even a fully charged battery will not be sufficient. If you are bringing in a desktop, all we will need to run scans is the tower itself, we will not need any cables. To pick up your computer, you will need a photo ID, and nobody else can pick it up for you. This is for your protection.
What services does ResNet perform?Troubleshooting guide
If you are living in the Residence Halls, or you are using ResNet in the serviceable areas of Family and Graduate housing, we can perform the following services: Virus, spyware, and adware scans - Operating system installs/reloads with back ups* - Hardware support/installs - Network diagnostics - Computer Troubleshooting. If you do not subscribe to ResNet service, or you live off campus, we can provide you with most of the same services. However, we are unable to back up your data in the case of an operating system reload, and if the problem is too severe to us to fix in a timely manner, the computer will be returned to you. Subscribing customers are our first priority in the event of high demand.
*ResNet is unable to back up Music, Videos, and installed programs. We can back up your Documents and Pictures
Does ResNet have computer labs available?Yes! There are computer labs available for student use in North Hedges, South Hedges, Hannon, Hapner, Langford, and Johnstone. Roskie residents may use the South Hedges lab, and Hedges Suites and Freshman Apartments residents may use the North Hedges lab. Printing is provided by the WEPA print kiosks located in Roskie, South Hedges, North Hedges, Langford, Johnstone Center, Hapner, and Hannon Halls. All our lab computers have Microsoft Office software loaded including Word, Excel, and Powerpoint. Please note that files created with Microsoft Works are not compatible with current versions of Microsoft Office, and you may experience problems trying to print Works documents from the computer labs.
How much will ResNet cost?The ResNet fee is $72.00 and will be charged to your university/student account. This fee includes one semester of ResNet service along with free technical support for all network related problems.
If I sign up late will I have to pay the full price for ResNet service?
In the Residence Halls the service charge for ResNet is based on when you begin occupancy. In other words, if you move in to the Residence Halls after the beginning of the semester, or move out before the end of the semester, ResNet charges will be prorated.
For Family and Graduate Housing residents the cost of ResNet is prorated weekly. In other words, if you sign up later in the semester, you will not pay the full charge. Please note, subsequent semesters are billed at the then current rate.