What is SonicWALL?

SonicWALL email security is a security tool to help assist with filtering spam, phishing and virus containing email messages for @montana.edu email addresses.

See below for more information and answers to frequently asked questions. If you need assistance or have a question not covered here, please contact the MSU IT Service Desk by email at helpdesk@montana.edu.

Please note, SonicWALL will only filter spam email for @montana.edu email addresses. Your @montana.edu address must be set as your preferred email address in MyInfo. See the FAQ below for instructions. 

It may be happening because a rule is set to send anything with the word "junk" in it to the Junk folder.  Check your Outlook rules to see if a rule like this has been set up.  You can either remove this rule or create another rule to allow the Admin Junk Summary.  To create a rule to allow the Admin Junk Summary email...

  1. Right click on one of the Junk Box summaries

  2. Select Junk

  3. Select Never Block Sender.

SonicWALL will provide additional filtering of spam, phishing, and viruses for all @montana.edu email addresses. 

SonicWALL includes the following features: 

  • Real-time spam, phishing, zombie, and virus attack detection and blocking

  • A Junk Box of blocked spam that allows you to examine or retrieve incorrectly blocked email.

  • Creation of “Allow” and “Block” lists maintained by you.

  • Aggressiveness settings for spam detection that are maintained by you 

  • Email monitoring and status reports you can see to compare your good” versus junk email 

 The daily Admin Junk Summary email provides a list of any new email in your Junk Box.  You can “unjunk” email directly from this summary email and have it sent to your inbox.  This is the preferred method of handling junk email.

 

No, SonicWALL cannot be turned off.

You will receive a Admin Junk Summary email for every @montana.edu alias that directs messages to your mailbox.  For instance,  bcats@montana.edu , bobcats@montana.edu, bob.cats@montana.edu are all aliases that will accept mail for bob.cats@montana.edu  therefore, you will receive 3 summary email message each day.

The preferred method would be to use the Admin Junk Summary that is sent daily.  The Summary provides a list of all new email since the last Summary was sent.  You can “unjunk” email by clicking the “unjunk” link in those emails. 

Alternatively, you can log into the control center to "unjunk" emails.

  1. Open a browser and navigate to https://junkbox.montana.edu

  2. Log in using your NetID and Password. An example of the login page is below.
  3. Once you are logged in, click on "messages found." This section shows the emails that have been filtered as "junk" messages.

Picture of sonicwall login page

If you believe a message was incorrectly sent to you "junk" box, follow the instructions below to pass the message to your inbox.

  1. Open a browser and navigate to https://junkbox.montana.edu
  2. Log in using your NetID and Password.
  3. Once you are logged in, click on "Messages Found."
  4. Select check box next to message and then select the "Unjunk" button.

Picture of sonicwall messages found page

If you see a message in the Admin Junk Summary email that should not be "junk," follow the instructions below to pass the message to your inbox straight from the email. The picture below shows an example of this email.

  1. Open Admin Junk Summary email.
  2. Select "Unjunk" next to the message.

Sonic Wall Junk Box Summary

You can set the aggressiveness of your anti-spam filter. To increase or decrease the aggressiveness follow the instructions below.

  1. Open a browser and navigate to https://junkbox.montana.edu. Login using your Netid and associated password.
  2. Click "Anti-Spam" on left panel.
  3. Select "Anti-Spam Aggressiveness."
  4. Select the aggressiveness level that meets your needs (Mildest, Mild, Medium, Strong, Strongest) To increase the aggressiveness select a stronger setting, to decrease select a lower setting. You can change this setting as often as you would like.
    • Note: UIT recommends increasing by only one level at a time and testing for a few days.
  5. Click "Apply Changes" to save your settings.

Sonicwall Spam Setting

 Follow the steps below to add to your "blocked" list, which will block email from companies or individuals you specify.

  1. Open a browser and navigate to https://junkbox.montana.edu. Login using your Netid and associated password.

  2. Click "Anti-Spam" on the left panel.

  3. Select "Address Books."

  4. Select either the "Allowed" or "Blocked" tab. Adding to the "Allowed" tab is for the companies and people you do not want marked as spam. Adding to the "Blocked" tab will block email from companies or people you specify.

  5. Click "Add Items" on the correct tab (either allowed or blocked).

  6. Select "People" or "Companies" from the select list type dropdown. Click "Add."

    1. If you select "People" you must enter the full email address of the individual you would like to block.

    2. If you select "Companies" you must enter the domain address of the email addresses you would like to block. See example below.

Sonic Wall Add Email

Please Note:The SonicWALL unblock (Allowed) feature will only work if you have your "...@montana.edu" email address set as your preferred address, in MyInfo.

If you have a personal email address set as your preferred address in MyInfo (@hotmail, @yahoo, @bresnan, @gmail, etc.), the unblock (Allowed) feature in SonicWALL will not work properly. Instead, it results in the SonicWALL spam appliance not being able to apply your preferences to emails going to your ...@montana.edu address.

If you wish to use the SonicWALL unblock feature, please update your preferred email address to your @montana.edu address. Within 24 hours after this is done, SonicWALL should apply the whitelisting and spam preferences you have set, and you will be able to receive email as desired.

To change your preferred email address:

1. Log into MyInfo at www.montana.edu/myinfo/

2. Click on Personal Information

3. Click Update E-mail Address(es)

4. Under University Recognized (OFFICIAL) E-mail Address, click Edit Image of preferred email address form in MyInfo

5. Confirm the email address listed is your correct @montana.edu email address

6. Click the check box under your @montana.edu email address

Image of preferred email address form in MyInfo with check box

The daily Admin Junk Summary email comes out once a day and lists new spam in your quarantine.

To turn this email on or off follow the steps below:

  1. Open a browser and navigate to https://junkbox.montana.edu. Login using your Netid and associated password.

  2. Click on "Junk Box Management" on the left panel.

  3. Click on "Junk Box Summary."

  4. Un-check the "Adhere to System defaults" check box above the "Management Configuration" section. This provides control over when you receive the summary reports.

  5. Customize the "Frequency Settings" as needed (frequency of summaries, time of day, day of week, etc.).

  6. Click "Apply Changes."

Many individuals have others that manage their email, or that use shared accounts.  You can delegate another user to manage your Junk Box. 

  1. Open a browser and navigate to https://junkbox.montana.edu. Login using your Netid and associated password.

  2. Click "Settings" on the left panel.

  3. Select "Delegate."

  4. Click "Add."

  5. Search for the user you would like to add as your delegate and click go.

  6. Click "Add Delegate."

Note: The user you wish to delegate must have a user@montana.edu address in order to sign into the system. For example, you cannot assign a user@gmail.com address to be a delegate (see picture below).

To Remove follow the instructions below:

  1. Open a browser and navigate to https://junkbox.montana.edu. Login using your Netid and associated password.

  2. Click "Settings" on the left panel.

  3. Select "Delegate."

  4. Check the box next to the delegate's name you would like to remove.

  5. Click "Remove."

Sonic Wall Adding a Delgate

 

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