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Family Business Program
 
MONTANA STATE UNIVERSITY STATE FARM INSURANCE FAMILY BUSINESS PROGRAM
GENERAL INFORMATION
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HISTORY 
About the Program:
Established in 1994 as an outreach program through Montana State University College of Business, The Family Business Program offers education and information to the backbone of many Montana businesses, those that are owned and managed by families of Montana. The annual seminar and awards luncheon, usually held in September, has reached out to hundreds of businesses and provided education and fact based information to thousands of participants.
The Family Business Program is the only program like this statewide and provides recognition to pioneering and successful family businesses through the Montana Family Business of the Year Awards Program. This program allows small businesses to share ideas and concerns common to most small businesses.
The program is coordinated by Nancy Dodd, Ph.D., Associate Professor
of Business. Karen Beach, program assistant, can be reached at:
Phone: (406) 994-6796
Fax: (406) 994-6206
E-mail: familybusiness@montana.edu
OUR SPONSORS
In March 2005, State Farm Insurance Companies recognized Bozeman resident Robert Jaedicke for his many years of service on their Board of Directors with a gift to MSU College of Business. The funds were placed in an endowment for the Family Business Program, providing a way to enhance the annual program and develop new outreach programs and seminars.
In addition to the endowment, State Farm has provided annual funding to enhance the current program and allow growth and development of additional programs. Agents from across the state have pledged their support for the program's endowment.
Stockman Bank has joined our team proudly underwriting the awards and providing additional support for the outreach programs. As a past winner of the prestigious award, the Coffee family and Stockman Bank realize the importance of providing information and network opportunities to family owned businesses.
ADDITIONAL SUPPORT
For many years, Combs Law Firm has supported Family Business Day and in 2006, Montana Chamber of Commerce joined our team of supporters.
FAMILY BUSINESS DAY 2007
14th Annual Montana State University College of Business/State Farm Insurance
Family Business Day and Awards Luncheon
September 21, 2007
Holiday Inn ~ 5 Baxter Lane Bozeman
9:00 – 9:30 am Continental Breakfast and Registration
9:30 – 11:30 am Keynote Presentation
12:00 – 1:30 pm Luncheon and Awards
KEYNOTE PRESENTATION
Gary Bishop, an adjunct instructor of management in the College of Business, will be the guest speaker for Family Business Day 2007. His seminar, "Out of Service," is an overview of customer service and how it has become a lost art in our society.
“Do I have to respond to each and every customer demand just to keep him or her as a customer?” “Can my staff really be trained to deliver the service I dictate?” “Can we really afford customer service?” “How can we measure the results?” These and many other questions will be discussed in this 2 hour overview of customer service. Included will be real life experiences in service delivery, as well as humorous anecdotes from the business world and recommendations for improving customer service.
Take Home Value
A portion of this presentation will be a hands-on workshop focusing on delivering outstanding customer service and effectively responding to customer demands. With the knowledge gained from this presentation, small businesses will be armed with a customer service survival kit. You will better understand the paradigm shift that has taken place in business, how to swim against the current and emerge successfully.
  
About the 2007 Guest Presentor
Gary Bishop joined Montana State University College of Business in August 2004 as an adjunct instructor of management. His background includes a twenty-plus year career in the United States Army as an attack helicopter and instructor pilot. After entering the business world, he has accumulated over twenty years of successful senior executive experience in areas such as operations management, leadership, retail management, customer service, corporate training, entrepreneurship and consulting. Gary has developed and implemented an organizational and training program used to move a small, privately held company to a successful Initial Public Offering (IPO) in less than 18 months. He also developed and has implemented a staff development program for retail managers in over 120 locations in 27 states.
FAMILY BUSINESS DAY 'ON THE ROAD'
In 2006 the Family Business Program 'On the Road' was introduced, offering similar educational programs as featured at the Family Business Day to family owned and small businesses in communities across the state. In January 2007, more than 50 people attended the premier of the MSU College of Business/State Farm Insurance Family Business Program On the Road in Helena. Planned in coordination with Montana Chamber of Commerce Business Days at the Capitol, Family Business Program On the Road offered a seminar specifically for family businesses. Dr. Mike Kroff, an assistant professor of marketing at the MSU College of Business presented, "Finding and Reaching Your Target Market." His presentation provided information intending to teach business strategies that assist family business to define the changes in their communities, and to successfully reach their targeted markets. A success, Family Business Program 'On the Road' is sure to become a popular and anticipated event state-wide.
2008 Schedule
More information will be posted soon
MONTANA STATE UNIVERSITY STATE FARM INSURANCE FAMILY BUSINESS PROGRAM
NATIONAL WINNERS
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NATIONAL WINNERS
Prior to 2003, annual winners of the Family Business of the Year awards continued on to compete in a national contest. Until this discontinued, 8 Montana businesses won national awards. These businesses included:
2002
Ronan Telephone Company, Ronan
Wendy's of Montana, Billings
2001
Dahl Funeral and Cremation Service, Bozeman
Simkins-Hallin Lumber, Bozeman
1996
Lake Seed, Inc., Ronan
Western Livestock Reporter, Billings
1995
Markle's Inc., Glasgow
1994
Bradford Roofing and Insulation Co., Billings
 |
 |
| Bradford
Roofing and Insulation Co., Billings |
Dahl Funeral
& Cremation Service, Bozeman |
 |
 |
| Lake
Seed, Inc., Ronan |
Markle's
Inc., Glasgow |
 |
 |
| Simkins-Hallin
Lumber, Bozeman |
Western
Livestock Reporter, Billings |
 |
 |
| Wendy's of Montana |
Ronan Telephone Co., Ronan |
MONTANA STATE UNIVERSITY STATE FARM INSURANCE FAMILY BUSINESS PROGRAM
FAMILY BUSINESS DAY WINNERS
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2007 (click on family business name to see their picture)
2007 Press Release
2006 (click on family business name to see their picture)
2006 Press Release
2005 (click on family business name to see their picture)
2005 Press Release
2004
- Stockman Bank, Miles City
- TowHaul Corp. dba Smith Equipment USA, Belgrade
- Central Plumbing & Heating, Inc., Great Falls
- Dale Plumbing & Heating, Inc., Glasgow
- Northern Home Essentials, Havre
- Bouma Post Yards, Choteau
2003
- West of the Madison Clothing Co., Ennis
- Hi-Line Ford, Inc., Glasgow
- M.S. Molitor Trucking, Inc., Boulder
- Hanser's Automotive and Wrecker Co., Billings
- Nine Quarter Circle Ranch, Inc., Gallatin Gateway
- Montana Community Banks, Ronan
2002
- Highland Liquors, Bozeman
- Johnson Hardware & Furniture, Sidney
- Peter Yegen, Jr., Inc.
- Ronan Telephone Co., Ronan*
- Rudolph's Furniture, Butte
- Thompson Pools, Billings
- Wendy's of Montana, Inc., Billings
2001
- Bob's Pickup & Delivery, Inc., Sidney
- Browns Auto Service, Inc., Billings
- Dahl Funeral & Cremation Service, Bozeman*
- Eugene's Pizza, Glasgow
- Frasers Oil, Inc., Inverness
- Simkins-Hallin Lumber, Bozeman*
- Vans, Inc., Bozeman
2000
- J-R.I.G. Ace Hardware, Great Falls
- Anderson Steel Supply, Great Falls
- Bison Motors, Great Falls
- Cashman Nursery, Bozeman
- Huls Dairy, Corvallis
- O'Haire Motor Inn and Restaurant, Great Falls
- OP/TECH USA, Belgrade
1999
- Cogswell Agency, Great Falls
- Duggan Dolan Mortuary, Butte
- Malisani, Inc., Great Falls
- Martel Construction, Inc., Bozeman
- Powder River Rifle Mfg. Co., Big Timber
- Lloyd Torgerson, Inc., Ethridge
1998
- Artistic Impressions, Corvallis
- Bay Leaf Restaurant/Bakery, Great Falls
- Ben Taylor, Inc., Shelby
- City Motor Co., Great Falls
- Havre Laundry/Dry Cleaning, Havre
- Saltenberger Heating & Plumbing, Anaconda
- Woods Powr-Grip, Laurel
1997
- Borries Family Restaurant, Black Eagle
- Castle Crags Ranch, Hamilton
- Crismore Logging/Road Maintenance, Libby
- D.A. Davidson & Co., Great Falls
- Great Falls Paper & Supply, Great Falls
- Hardy Construction Co., Great Falls
- Wetzels Quality Cleaners, Billings
1996
- Bennett Motors, Inc., Great Falls
- Gainan's Flowers/Garden Center/Gifts, Billings
- Herald News, Inc., Wolf Point
- Kaufman's Mens Store, Great Falls
- Lake Seed, Inc., Ronan*
- Swank Enterprises, Kalispell
- Western Livestock Reporter, Billings*
1995
- American Land Title Co. of Montana, Bozeman
- Coast to Coast Store, Inc., Anaconda
- Indian Creek Ranch, Huntley
- Markle's Inc., Glasgow*
- Nemec Parts & Repair, Coffee Creek
- Pioneer Mountain Farm/Montana Knits, Dillon
1994
- Cabinet Company & City Lights, Great Falls
- Dee Motor Company, Anaconda
- MacIntyres, Anaconda
- Stevensons IGA, Hardin
- Sunshine Apiary, Columbus
- Wheat Montana Farms and Bakery, Three Forks
- Bradford Roofing and Insulation Co., Billings*
*National winner.
MONTANA STATE UNIVERSITY STATE FARM INSURANCE FAMILY BUSINESS PROGRAM
SUGGESTED RESOURCES
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Suggested Resources
Working with the Ones You Love: conflict resolution & problem solving strategies for a successful family business by Dennis Jaffe, Conari Press,
1990
Personnel Decisions in the Family Farm Business by Amy Lyman,
University of California Cooperative Extension (ANR Publications,
University of California, 6701 San Pablo Ave., Oakland, CA 94608-1239),
Special Publication #3357
Keeping the Family Business Healthy: how to plan for continuing growth, profitability, and family leadership by John Ward, Business Owner Resources, 1997
How Families Work Together by Mary F. Whiteside, Craig E. Arnoff, John L. Ward, Business
Owner Resources (P.O. Box 4356, Marietta, GA 30061-4356), 1993
Creating Effective Boards for Private Enterprises by John
Ward, Jossey-Bass, 1991
Family Business Sourcebook II edited by Craig Aronoff, Joseph H. Astrachan, John L.
Ward, Business Owner Resources, 1996
Passing the Torch: succession, retirement, and estate planning in family-owned businesses (second edition) by Mike Cohn, McGraw-Hill,
1992
Mind Your Own Business: and keep it in the family by Marcy Syms, MasterMedia Limited,
1992
Smart Growth: critical choices for business continuity and prosperity by Ernesto Poza, Jossey-Bass, 1989
Keeping the Family Business Healthy: Four Keys to Success,
Karen Vinton, College of Business Montana State University, Bozeman
Other Resources
The Successful Family Business: a proactive plan for managing the family and the business by Edward D. Hess, Praeger Publishers, 2006
Strategic Planning for the Family Business: parallel planning to unify the family and business by Randel S. Carlock, Palgrave, 2001
Reconciling Relationships and Preserving the Family Business: tools for success, by Ruth McClendon, Haworth Press, 2004
Magazines and Journals
Family Business: call 1-800-637-4464 for subscription information
Family Business Review: this is a publication of the Family
Firm Institute, www.ffi.org
Books at the MSU Library
| Family Business Sourcebook II |
HD62.25.F34 1996 |
| Personnel Decisions in the Family Farm Business |
S563.6 L95 1993 |
| Getting Along in Family Business: The Relationship Intelligence |
HD62.25.H66 1999 |
| Creating Effective Boards for Private Enterprises |
HD2745.W37 1991 |
| Keep the Family Baggage Out of the Family Business |
HD62.25.F59 2000 |
| Generation to Generation |
HD62.25.G46 1997 |
| The Daughter Also Rises: How Women Overcome Obstacles... |
HD62.25.F725 1999 |
| The Successful Family Business |
HD62.25.F49 1998 |
| Family Business Management (a text) |
HD62.25.I27 1994 |
| Cultural Change in Family Firms |
HD62.25.D94 1986 |
| The Survival Guide for Business Families |
HD62.25.L48 1999 |
| Understanding the Small Family Business |
HD62.25.U53 2002 |
| Managing For the Long Run: Lessons in Competitive Advantage |
HD62.25.M54 2005 |
| Succeeding Generations: Realizing the Dream of Families |
HD62.25.L36 1999 |
| Wise Growth Strategies in Leading Family Business |
HD62.25.S37 2005 |
| Perpetuating the Family Business: 50 Lessons Learned... |
HD62.25.W373 2004 |
Other Web Pages
Family Firm Institute: http://www.ffi.org
Family Business Consulting Group: www.efamilybusiness.com/
UMass Amherst Family Business Center: http://www.umass.edu/fambiz
Oregon State University Austin Family Business Program:
http://www.familybusinessonline.org
Business.com: http://www.business.com
Family Business Institute Educational Resource Page: http://www.familybusinessinstitute.com/resources.html
Family Business Institute Services: http://www.familybusinessinstitute.com
MONTANA STATE UNIVERSITY STATE FARM INSURANCE FAMILY BUSINESS PROGRAM
1994-2008 PROGRAMS
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Past Programs:
2008
Family Business Day on the Road:
Keynote Speaker: Gary Bishop, Adjunct Instructor of Management
Topic: The Business of Customer Service
2007
Keynote Speaker: Gary Bishop, Adjunct Instructor of Management
Topic: Customer Service & Your Family Business
Family Business Day on the Road:
Keynote Speaker: Dr. Michael Kroff, Professor of Marketing
Topic: Finding & Reaching Your Target Market
2006
Family Business Day:
Keynote Speaker: Dr. Omar Shehryar, Assistant Professor of Marketing
Topic: Market Research for Your Family Business.
2005
Keynote Speaker: Dr. Richard Semenik, Dean of the College of Business.
Topic: Using Branding Strategies in Your Family Business.
2004
Keynote Speaker: Dr. Deidre Combs, National Speaker and Author.
Topic: Transforming Conflict into Creativity in the Family Business.
2003
Keynote Speaker: Doug Osborne, CLU,ChFC, CPA, PFS. MassMutual
Financial Group
Topic: Avoiding the BIG Mistakes Family Businesses Make.
2002
Keynote Speaker: Richard Semenik, Dean, College of Business,
Montana State University, Bozeman.
Topic: Branding Your Family Business.
2001
Keynote Speaker: Dan Moshavi, Assistant Professor of
Management, College of Business, Montana State University, Bozeman.
Topic: Managing for Peak Performance: A Human Resources
Perspective.
2000
Keynote Speaker: Bill Brown, Professor of Management, College of Business, Montana State University, Bozeman.
Topic: Navigating the Whitewater of Family Business.
1999
Keynote Speaker: Former Lt. Governor and Governor of Montana, Judy Martz, small business owner and entrepreneur.
1998
Keynote Speakers: Bonnie Brown, President of Transition Dynamics,
Inc.; Mark DeGroot, Certified Business Appraiser with Certified Business
Intermediary; and Elizabeth Harris, co-owner of financial services
firm of Harris and Weiel Associates.
Topic: Celebrating the Past and Preparing for the Future
1997
Keynote Speakers: Stan Mandel, Director of Family Business Initiative,
University of South Dakota; C. Bruce Combs, J.D., C.P.A., principal
with law firm of Kasting, Combs & Kauffman, PLLC; and Christopher
Manos, author, experienced mediator and partner in legal practice
of Biglen and Manos.
Topic: Creating Effective and Healthy Family Businesses
1996
Keynote Speakers: Edwin Hoover, Ph.D. and Colette Hoover, M. S.
Topic: The Principles & Practices of Family Business Leadership
1995
Keynote Speaker: Mike Cohn
Topic: Transitions and Turning Points in the Family Business
1994
Keynote Speaker: Patricia Frischkoff of Oregon State University
Topic: Senior and Junior Family Business Members
MONTANA STATE UNIVERSITY STATE FARM INSURANCE FAMILY BUSINESS PROGRAM
CALL FOR NOMINATIONS
Nomination Form
It is once again time to solicit nominations for the 2008 MSU College of Business State Farm Insurance Family Business Awards. If you have provided us with nominations in the past, I hope it was a pleasant experience for you. Most businesses are honored to be nominated by their peers because it is a sign of admiration and respect. This is an opportunity for individuals, businesses, committees, and other groups to give recognition to those family owned businesses with which they have had positive experiences. Awards will be given at the 2008 Family Business Day event on September 26 at the Holiday Inn in Bozeman.
Last year we had over 50 nominations and conferred seven awards in a variety of categories. This year we are hoping for even more nominations and completed applications. You have until May 19, 2008 to get your nomination to us, so please consider nominating one or more family businesses you would like to see honored at the state and possibly national level. These businesses contribute so much to the economy of our state as well as making significant time and financial contributions to their communities that we should recognize them.
The only real disappointment in this whole process is the number of really great businesses who are nominated and never submit completed applications. If you do nominate a business, we would appreciate any help you could provide in getting “your” business to submit an application before July 7, 2008. Many business owners wait until the last minute to start working on the application and then find it overwhelming to do in a short period of time. Maybe a little nudge from you would get them to start and complete the application.
Thank you very much for your participation in the Family Business Program at Montana State University. Click here for Nomination Forms
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