TO:                 Telephone Coordinators

FROM:           ITC – Telephone Services

DATE:            October 18, 2006

RE:                  Telephone Coordinators Newsletter – October 2006

 

New Program Assistant – Telephone Services

 

After a long time of searching for the right person for the position of Program Assistant in Telephone Services, we found that person!

 

Silvia Harrington has accepted the position of Program Assistant for ITC-Telephone Services. Silvia started October 2, transferring to our office from another campus department, and is busily learning the ropes so she can assist in our service to the campus community.  Her responsibilities will eventually include:

 

  • Managing Attendant Console operation, live directory services, and directory resources for MSU
  • Handling questions about the university and surrounding area
  • Managing the distribution of the MSU, State of Montana, and multiple commercial telephone directories to campus departments
  • Responding to and troubleshooting telephone repair calls
  • Processing Telephone & Network Service Requests
  • Managing the rental and loan of telephone equipment (cell phones and speaker phones)

 

We also are happy to have hired Vicky Lund, our Telecommunications Specialist, as an ITC employee.  As of July 1, the State and University System transitioned from a telephone maintenance contract with dedicated technicians, to a contract where the technicians work directly for the State or University unit.  Many of the previously contracted telephone technicians are now state employees.

 

Here is a list of who is available in Telephone Services:

 

  • David Zeter – Manager – Extension 4671 – dzeter@montana.edu
  • Chris Bauer – Program Coordinator – Extension 1010 – cbauer@montana.edu
  • Silvia Harrington – Program Assistant – Extension 5050 – sharrington@montana.edu
  • Vicky Lund – Telecommunications Specialist – Extension 2813 – vlund@montana.edu
  • PJ Porter – Student Switchboard Operator – Extension 0
  • Beth Patterson – Student Switchboard Operator – Extension 0

 

Campus Telephone Directories

 

By the time you read this, you should have received your new 2006-2007 campus telephone directories, delivered via Bulk Mail Services through campus mail delivery. They will be delivering only the amount of directories that each Telephone Coordinator reported to us over the summer.

 

Once you receive your directories, if you believe that you need more, please send Chris Bauer an email at cbauer@montana.edu. When Telephone Services receives all of the extra books, we will then send out the additional amounts requested by the departments.  Please DO NOT contact Bulk Mail, asking them to send you more. The process takes a bit of time, and we do appreciate Bulk Mail for helping us with the tedious process of delivery.

 

Index # Changes

 

If you have any changes of index numbers for your long distance, line charges, or voicemail charges, please let Chris Bauer know as soon as possible. Simply send Chris and email at cbauer@montana.edu and provide the following information:

 

  1. Phone number
  2. What index number charges are currently being charged to
  3. What index number you want the charges to be billed to
  4. What charges do you want changed – e.g. long distance, line charge, voicemail, credit card calls

 

By providing Chris with this information as soon as you become aware, it saves all of us time in making corrections the following month.

 

If you have any questions, please let Chris know by calling her at extension 1010 or emailing her at cbauer@montana.edu.

 

“Why phones, keyboards and mice make me sick”

 

Here is a link to an interesting article about germs in the office environment, just in time for the cold and flu season.   http://www.computerworld.com/action/article.do?command=viewArticleBasic&articleId=9004136