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> Information Technology Center > Telephone Services
Voice Menu Information
Voice Menus can be provided in the form of two different applications:
- Automated Attendant with Time-of-day controls, which a) answers calls, then allows caller to reach an extension by
prompting the caller to enter a menu choice; b) plays an announcement which the caller listens to or hangs up; c) plays an
announcement, after which a message can be left.
- Information Menus offer calls single digit access to pre-recorded information in the form of a) announcements only; or
b) multi-level announcements.
An example of a menu service on campus is the University Business Services at extension 1991. The University Business
Services' main voice menu includes offering many choices, followed by a submenu with more choices. Selected choices are
then forwarded to a live attendant, whom has a voicemail box of their own.
Voice menus are also available by asking your Telephone Coordinator to complete a
Telephone & Network Service Request Form. If you are assigning voice mail to individuals, you will need a
Voice Mail Order Form for each mailbox you
are setting up, as well as the Telephone & Network Service Request Form. Assistance can be given on a proper script for
the menu service.
The price to set up a voice menu is $25, plus $15 for each mailbox that is set up. The charge is still $5.25 per month,
but you are charged for each level of the menu. For example, if your initial greeting gives people two additional
options, you would be charged $15.75 for three levels.
If you have any questions on voice menus, please contact Silvia Harrington at Extension 5050 or email her at
sharrington@montana.edu.
Telephone Services Resources:
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