On October 29, 2010, the U.S. Department of Education (USDOE) released new program integrity regulations.

If an institution is offering postsecondary education through distance or correspondence education to students in a State in which it is not physically located or in which it is otherwise subject to State jurisdiction as determined by the State, the institution must meet any State requirements for it to be legally offering postsecondary distance or correspondence education in that State.  An institution must be able to document to the Secretary the State's approval upon request. (Authority: 20 U.S.C. 2001 and 1002).

Who does the apply to:

Students residing out-of-state who are taking ONLINE course or degree programs from Montana Sate University.

What states are affected:

Montana is authorized to offer distance courses and programs to students who reside in all states except for American Samoa, Guam, Puerto Rico, and the U.S. Virgin Islands.

Complaint Resolution:

Montana State University strives for high quality educational experiences.  If a conflict does arise we will work to resolve your grievances, complaints, and concerns in a fair and amicable manner.

You are required to initially address complaints thorough the MSU-Bozeman procedures:  https://www.montana.edu/provost/students/complaints.html

Complaints that are unresolved after engaging in the above process may utilize the complaint process in their state of residence:  http://www.mus.edu/OnlineStudents-StateContactInfo.asp