A Crucial Conversation is a discussion between two or more people where the stakes are high, opinions vary, and emotions run strong. When conversations turn crucial, people tend to follow one of two ineffective paths: they either speak directly and abrasively to get the results they want but harm relationships, or they remain silent with the hope of preserving relationships only to sacrifice results.


Crucial Conversations® for Mastering Dialogue gives people the skills to step into disagreement—rather than over or around it—and turn disagreement into dialogue for improved relationships and results. Whenever you’re not getting the results you want, it’s likely an important conversation either hasn’t happened or hasn’t been handled well. In fact, both individual and organizational success are largely determined by how quickly, directly, and effectively we speak up when it matters most. At the heart of healthy and high-performance organizations are people willing and able to hold Crucial Conversations.


Crucial Conversations® for Mastering Dialogue teaches nine powerful skill sets grounded in decades of social science research. This course helps learners develop these vital skills through instruction, application, practice, group discussion, and self reflection—not just theory—for lasting improvement.

1. Get Unstuck

4. State My Path

7. Seek Mutual Purpose

2. Master My Stories

5. Make It Safe
8. Explore Others' Paths

3. Start With Heart

6. Learn To Look
9. Move To Action


Crucial Conversations for Mastering Dialogue skills lead to results, including:

  • EQUITY & INCLUSION - The central benefit of effective dialogue is psychological safety. When people feel psychologically safe to speak up, they are more likely to add meaning to and take responsibility for their workplace cultures.
  • AGILITY & ADAPTABILITY - Organizations that weather chaos and crisis do so through effective communication. Staying agile in changing circumstances and environments requires people who can dialogue with care in the face of stress and uncertainty.
  • IDEATION & INNOVATION - With skills to dialogue effectively about difficult topics, people are more likely to share novel ideas and challenge the status quo. Innovation thrives where candid and respectful dialogue exists.
  • EFFICIENCY - Almost nothing saps time and money as much as silence. Our research suggests that every crucial conversation that doesn’t happen costs the organization an average of $7,500 and more than seven workdays.
  • DECISION-MAKING - When people are able to quickly surface critical information, decision making is not only more efficient, it’s also more likely to be fueled by facts rather than ego and politics.
  • ENGAGEMENT & TEAMWORK - When employees have evidence that their voice matters, that they can speak up and be heard, they know their role is vital and their contribution critical. Cultures of dialogue foster employee engagement. You won’t find one without the other.
  • QUALITY & SAFETY - Mistakes don’t happen in secret; they happen in silence. Too often employees observe risks to quality and safety but choose to say nothing. Imagine the impact of a workforce that speaks up the moment they observe an error. Mistakes are flagged and fixed, and quality and safety are preserved.


This course is offered using multiple sessions and can vary from workshop to workshop. Due to the activities involved, a minimum enrollment of 12 needed to conduct a Crucial Conversations workshop, with a maximum of 24. It is highly recommended you complete all sessions in the order they are presented. To receive the Crucial Conversations certificate, all lessons must be completed in their entirety.


Crucial Conversations for "Mastering Dialogue" Date  Time
There are no Mastering Dialogue workshops scheduled at this time. TBD TBD


You can register by visiting  MSU Registration link and searching for the course, Crucial Conversations for Mastering Dialogue. Please plan on registering and attending all sessions in the scheduled series.

Due to the purchase cost of the materials you will receiving for this course and the permission given to use Crucial Learning copyright materials, thereis a  registration fee in the amount of $335 per person.


  • Learner Guide
  • Cue cards for each lesson
  • Model card 
  • Copy of the bestseller Crucial Conversations
  • Course completion certificate
  • Six-week ongoing learning experience


Want to learn more about Crucial Conversations and how to get you or your team signed up? Get in touch with your PD&T team for more information. Contact Terry Bishop at [email protected].