SupervisorInvesting in new supervisors increases productivity and organizational efficiency, and it results in engaged, high-performing teams. Yet many new supervisors—the very people responsible for planning and organizing work—are often undertrained in the skills required to be a successful front-line leader. 

In addition to building skills, this curriculum incorporates introspection, perspective shifting, and awareness building. While it makes sense to prepare someone for a job they are about to perform, it has been found supervisors are most receptive to learning after they’ve had some time in the role and experience upon which to reflect.

Requirements !!

  1. Given that many activities require reflection on a current or past challenge, it is required that the attendee is supervising people, and it is ideal if they have been in the role for a brief period (45-90 days). 

  2. This 16-hour program is broken down into four 4 hour sessions and it is required attendees register in advance and be able to attend and complete in order all four sessions  (each session builds upon the learnings of the previous class).

 Upcoming course dates are as follows. You can register by visiting the  MSU Registration . 

Course Course Title Date Time
ST100 Supervisor Training - Part I Thursday, Sept 10, 2020  completed
ST110 Supervisor Training - Part II Wednesday, Sept 16, 2020  completed
ST120 Supervisor Training - Part III Wednesday Sept 23, 2020  completed
ST130 Supervisor Training - Part IV Wednesday, Sept 30, 2020 completed

The key elements discussed throughout this program are as follows: 

  1. Mindset & Values
    • Introduce mindset and the impact on performance
    • Examine how managers can prime team members to operate in a fixed or growth mindset
  2. Emotional Intelligence
    • Explain the importance of emotions in making informed decisions
    • Reflect on an amygdala hijack experience
    • Share tips for integrating all parts of the brain after a trigger
    • Practice skills that improve emotional intelligence
  3. Manager Transition
    • Understand best practices for managing former peers
    • Reflect on the transition experience
    • Discuss current challenges with peers
  4. Coaching
    • Distinguish between various coaching definitions
    • Explain when to coach or not to coach
    • Walk through GROW model for coaching
    • Develop coaching skills through practice and feedback
    • Raise awareness of the pitfall of giving advice when coaching could be used to boost commitment and self-awareness
  5. Feedback
    • Give feedback with positive intent
    • Balance positive and developmental feedback
    • Walk through a model for delivering feedback
    • Develop feedback skill through practice and peer coaching
    • Raise awareness of the biases that impact quality feedback
  6. Decision Making
    • Choose and communicate decision-making style with intention
    • Use the skills of advocacy, inquiry, and summary to collect information and build buy-in
    • Practice using different styles of decision making in a group setting
    • Use tools to bring clarity and transparency to decision making


To register, please visit MSU Registration, and use your NetID and NetID Password to enroll.                         

For more information, please contact Terry Bishop:  [email protected]