Crucial Conversations® for Accountability teaches a process for managing performance, strengthening trust and reliability, and eliminating inconsistency. It provides skills for holding peers accountable—regardless of position or authority. Course participants will learn the following skills through instruction, reflection, practice, and coaching.

1. Get Unstuck

4. State My Path

7. Make It Easy

2. Master My Stories

5. Make It Safe
8. Make It Motivating

3. Start With Heart

6. Diagnose
9. Move To Action


Managing performance is more than a process – it’s about people. Effective performance management isn’t done with software and tools. It’s accomplished by respectfully addressing your people’s behavior routinely and consistently. It’s about candidly coaching through challenges and holding people accountable for lapses in behavior. It’s about identifying goals, fast-tracking careers, and in the process, improving your people and your bottom line. These are dialogue skills—the difficult kind that may not come naturally, but when learned, mean the difference between managing people and managing process.


When people have the skills to hold peers accountable, they’re better at correcting performance problems, preventing potential disasters, and preserving and strengthening relationships.

  • HOLD ANYONE ACCOUNTABLE - Speak up no matter the person’s power, position, or temperament.
  • MANAGE PERFORMANCE - Get positive results and maintain good relationships.
  • MOTIVATE OTHERS WITHOUT FORCE - Permanently resolve problems by clarifying natural consequences.
  • MANAGE PROJECTS WITHOUT TAKING OVER - Help others avoid excuses, stay on track, resolve barriers.
  • IMPROVE PERFORMANCE - Agree on a plan, follow up, good reporting practices, and manage expectations.


This course is offered using multiple sessions and can vary from workshop to workshop. Due to the activities involved, a minimum enrollment of 12 needed to conduct a Crucial Conversations workshop, with a maximum of 24. It is highly recommended you complete all sessions in the order they are presented. To receive the Crucial Conversations certificate, all lessons must be completed in their entirety.


Crucial Conversations for "Accountability" Date  Time
Session 1: Get Unstuck and Master My Stories TBD TBD
Session 2: Start With Heart and State My Path TBD TBD
Session 3: Make It Safe and Diagnose TBD TBD
Session 4: Make It Easy, Make it Motivating, Move to Action TBD TBD


You can register by visiting  MSU Registration link and searching for the course, Crucial Conversations for Accountability. Please plan on registering and attending all sessions in the scheduled series.

Due to the purchase cost of the materials you will receiving for this course and the permission given to use Crucial Learning copyright materials, there is a  registration fee in the amount of $335 per person.


  • Learner Guide
  • Cue cards for each lesson
  • Model card 
  • Copy of the bestseller Crucial Accountability
  • Course completion certificate
  • Six-week ongoing learning experience


Want to learn more about Crucial Conversations and how to get you or your team signed up? Get in touch with your PD&T team for more information. Contact Terry Bishop at[email protected].