Customer Satisfaction Survey

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The offices of Planning, Design, & Construction and University Services would like to have your input on the job we recently completed for you. Your feedback on our work will help us to be more effective in working with you, our customers, in the future. Thank you for your time and assistance.

Your Project Name:

Your PPA #:

Please read each of the following statements and rate your experience with the project process.

Rating Scale: 1 = Dissatisified to 6 = Very Satisified

There was a clear explanation of the project process from the outset:

There was effective communication with FPDC throughout each step of the process:

FPDC responded to you and your project in a timely manner:

Once the construction phase began, you were kept well-informed on project activities:

The primary objectives and goals of your project were understood by FPDC:

The primary objectives and goals of your project were achieved:

Your project was well-managed from a time standpoint:

Your project was well managed from a monetary standpoint:

Your overall feeling regarding the way your project was handled by FPDC:

Please rate the “Design Consultant” Services and Performance on your project:

Please rate the “Construction Contractor” Services and Performance on your project:

Please provide any additional comments:

Your Name:

Your Email:

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