The latest version of Firefox does not open Adobe PDF forms with Adobe Reader®. There are several solutions to this problem—below are two of the easiest.

If you are having difficulty opening your PDF Transcript on a Mac computer, please see instructions on the National Student Clearinghouse website.

Method 1

  1. Click on the form name to open it.
  2. When the form window opens, look for the button in the upper right corner offering to open the form in a different viewer.
  3. Click the button and a pop-up box will appear.
  4. Select the option to open with Adobe Reader.
  5. Click "OK" and the form will open in Adobe.

Method 2

  1. In Firefox, open "Options"
  2. Go to the "Applications" section.
  3. Scroll down the content list to "Portable Document Format (PDF)"; click on it once to highlight.
  4. Change the default action to "Use Adobe Reader."
  5. Click "OK" and all PDF forms will open automatically with Adobe.