Service Excellence at MSU

Service Excellence Logo - Safety, Courtesy, Reliability, CompetenceWe enrich lives by building a supportive environment that inspires excellence in everything we do.

Service Excellence aims to align the quality of our service environment to the excellent education we offer.  We're aspiring to provide a great experience outside the classroom so students and faculty can focus on being successful inside the classroom.  Service Excellence seeks to eliminate frustrations and time-consuming processes delivered to, and by, all individuals on campus, including faculty, staff, students and visitors.  When we provide excellent service in our administrative and support areas, our students can devote their attention, enthusiasm and energy to learning, discovery and engagement.  For our faculty and staff, the benefits can be greater work satisfaction and more time spent focused on those issues that advance the university.

 

SAFETY
  • Maintain a safe and clean environment
  • Report concerns in a timely manner
  • Respect diversity
  • Protect private and institutional data
  • Review, update, and follow Standard Operating Procedures
  • Maintain high ethical standards
COURTESY
  • Be helpful to others
  • Be approachable
  • Be responsive
  • Treat others with respect
  • Exhibit empathy
  • Demonstrate active listening

RELIABILITY
  • Do what you say you are going to do
  • Do it on time and do it well
  • Be available
  • Be honest and trustworthy

COMPETENCE
  • Be an expert in what you do
  • Have the knowledge, skills, abilities to execute responsibilities
  • Demonstrate accuracy and efficiency
  • Be resourceful and self-directed

Download and print the Service Excellence graphic (PDF)

Service Excellence is a part of the OpenMSU initiative.