Workshops will be provided for every employee at Montana State University as part of the OpenMSU Service Excellence initiative. Service Excellence aims to align the quality of our service environment to the excellent education we offer at Montana State UService Excellenceniversity. 

Workshop objectives:

  • Introduce and explain the MSU Service Philosophy and Service Standards

  • Practice techniques and tools to improve service

  • Reinforce each individual employee’s role in delivering Service Excellence

  • Learn a common language of Service Excellence

 

Please check with your supervisor prior to registering. Workshops will need a minimum of 10 with a maximum of 30 people to be held.  Please register by clicking here:  HR Training Registration

Open Enrollment Workshops Now Available: 

Course Date Time
Service Excellence Workshop   Thursday, November 01, 2018 1:30 PM - 4:00 PM
Service Excellence Workshop   Tuesday, February 05, 2019 1:30 PM - 4:00 PM
Service Excellence Workshop   Wednesday, May 01, 2019 1:30 PM - 4:00 PM

 

How long is the workshop?                                                                                                                                                        Three hours in length, offered in the morning or afternoon, or by shift as necessary.

How do I schedule a Service Excellence workshop for my department?                                                                        Contact ServiceExcellence@montana.edu to schedule a workshop in your department or to learn about open enrollment workshops available.

How many can attend a workshop?                                                                                                                                          Workshops will need a minimum of 10 with a maximum of 30 people to be held.

Who provides the workshops?                                                                                                                                                    There are 8 MSU employees that are certified to facilitate the workshops.  For a list of workshop facilitators, please contact ServiceExcellence@montana.edu.