Service Excellence Workshops
Workshops will be provided for every employee at Montana State University as part of the OpenMSU Service Excellence initiative. Service Excellence aims to align the quality of our service environment to the excellent education we offer at Montana State University.
Introduce and explain the MSU Service Philosophy and Service Standards
Practice techniques and tools to improve service
Reinforce each individual employee’s role in delivering Service Excellence
Learn a common language of Service Excellence
Open Enrollment Workshops Now Available: Please check with your supervisor prior to registering. Workshops will need a minimum of 10 with a maximum of 30 people to be held. Please register by clicking here: HR Training Registration
|Service Excellence Workshop||Wednesday, August 08, 2018||1:30 PM - 4:00 PM|
|Service Excellence Workshop||Thursday, November 01, 2018||1:30 PM - 4:00 PM|
|Service Excellence Workshop||Tuesday, February 05, 2019||1:30 PM - 4:00 PM|
|Service Excellence Workshop||Wednesday, May 01, 2019||1:30 PM - 4:00 PM|
How long is the workshop? Three hours in length, offered in the morning or afternoon, or by shift as necessary.
How do I schedule a Service Excellence workshop for my department? Contact ServiceExcellence@montana.edu to schedule a workshop in your department or to learn about open enrollment workshops available.
How many can attend a workshop? Capacity for the workshops is 30 participants.
Who provides the workshops? There are 8 MSU employees that are certified to facilitate the workshops. For a list of workshop facilitators, please contact ServiceExcellence@montana.edu.