MSU's new Cisco VoIP phones use Cisco Unity Connection voicemail. After upgrading to the VoIP system follow the instructions below to access and set up your voicemail.
Connection ID = your desk phone's extension (usually)
Cisco Personal Communications Assistant (PCA) = new Cisco voicemail web site
Sign into Cisco PCA with NetID and NetID password.
Access voicemail from phone
When you access your new Cisco voicemail for the first time you'll use 0211 for PIN after which you'll be prompted to set a new PIN.
From work phone:
Press Message button or dial 6060.
Press 0211* for PIN
Follow prompts to set new PIN, record greetings, etc.
From off-campus phone:
During the pilot, early adopters can access voicemail by:
- Dial your work phone's extension (for example: 994-5096).
- Wait for voicemail to answer, and then press * to listen to messages.
After migration to the new phone system is complete (sometime in mid-2019), all users will be able to dial 994-6060 to access their voice messages from an off-campus phone. Until then, dialing 994-6060 from off campus to access email will only work for users still on the old phone system.
*0211 is the default first-time password.
Access voicemail via web
- Go to the Cisco Personal Communications Assistant at:
- Sign in with NetID and NetID password.
- Click Web Inbox to view messages.
To change preferences, change PIN, etc. click Message Assistant link and select approrpriate menu.
Main Menu and Shortcut Keys:
|1||Play new messages|
|2||Send a message|
|3||Review old messages|
|4||Change setup options|
|412||Turn on/off alternate greeting|
|421||Change message notification|
|423||Choose full or brief menus|
|44||Change transfer settings|
|51||Find messages from a user|
|52||Find messages from all outside callers|
|53||Find messages from a specific outside caller|
During Message Menu
Whlie listening to message, press:
(for a psychedelic affect)
After Message Menu
After listening to message, press:
|15||Play message properties|
|42||Reply to all|
Call the sender
|6||Save as new|
|68||Send to fax machine for printing|
|#||Save as is|
To change entry mode: press:
|##||Switch between addressing a message by name and addressing by extension|
To select recipients from a list, press:
|77||First name in list|
|99||Last name in list|
Send Message Menu
After addressing and recording, press:
|2||Request return receipt|
|4||Request future delivery|
|7||Add to recording|
|91||Add a recipient|
|92||Play all recipients (and delete recipients)|