When is Crucial Conversations offered?

Professional Development and Training (PD&T), housed in the Office of Human Resources, offers open enrollment for those interested in Crucial Conversations courses throughout the year. The sessions are offered in four modules that are 4-hours each. A minimum enrollment of 12 participants is needed to conduct a Crucial Conversations training course, with a maximum of 24. PD&T can also arrange to offer Crucial Conversations to your unit (minimum of 12) in a time-frame that works for you.

You must take the training modules in order so you must complete Module 1 first before going onto Module 2. Please note, to attend advanced registration is required. For this workshop series there is a $325 fee / person. 

The current dates for open enrollment are as follows. 

 Course Title  Date  Time
Crucial Conversations - Module 1 Thursday, July 19, 2018 8:30 AM - 12:30 PM
Crucial Conversations - Module 2 Thursday, July 26, 2018 8:30 AM - 12:30 PM
Crucial Conversations - Module 3 Thursday, August 02, 2018 8:30 AM - 12:30 PM
Crucial Conversations - Module 4 Thursday, August 09, 2018 8:30 AM - 12:30 PM
 Course Title  Date  Time
Crucial Conversations - Module 1 Monday, October 15, 2018 1:00 PM - 5:00 PM
Crucial Conversations - Module 2 Tuesday, October 16, 2018 1:00 PM - 5:00 PM
Crucial Conversations - Module 3 Wednesday, October 17, 2018 1:00 PM - 5:00 PM
Crucial Conversations - Module 4 Thursday, October 18, 2018 1:00 PM - 5:00 PM

To register visit HR Training Registration 

What is Crucial Conversations Training?

Crucial Conversations is a 16-hour copyrighted course (developed by VitalSmarts) that teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics – at all levels of the university.  By learning how to speak and be heard (and encouraging others to do the same), you will begin to surface the best ideas, make the highest –quality decisions, and then act on your decisions with unity and commitment.


What is a Crucial Conversation? 

A Crucial Conversation is a discussion between two or more people where the stakes are highopinions vary, and emotions run strong.  These conversations – when handled poorly or not at all – lead to strained relationships with dismal results.


What does Crucial Conversations Training Teach?  

Crucial Conversations teaches participants how to:                                                                              

  • Speak persuasively, not abrasively
  • Foster teamwork and better decision-making
  • Build Crucial Conversation acceptance rather than resistance
  • Resolve individual and group disagreements


Why is there a fee?

The $325 fee per participant covers the proprietary VitalSmarts materials required for the course and for catering provided during the sessions.  Participant materials include:

  •  Crucial Conversations Participant Toolkit
  • Cue cards for each lesson in a desktop display case
  • Crucial Conversations model card
  • A copy of the New York Times bestselling book, Crucial Conversations: Tools for Talking When Stakes are High (2ndEdition)
  • Crucial Conversations Audio Companion MP3 Download
  • A course completion certificate

If you were to enroll in a Crucial Conversations training outside of MSU, the fee for the 16-hour course would be $1350.


Why is MSU investing in Crucial Conversations Training?

In the spirit of Service Excellence, Crucial Conversations training can improve the safety, reliability, courtesy and competence of the employees working for our university.  Through Crucial Conversations, we learn to see issues through the lens of the stakeholder, make it safe to dialogue on important issues, work more effectively as committed team members, and problem-solve in ways that reduce barriers.  Crucial Conversations can help team members learn to use their voices to discuss risky topics, have their opinions heard, participate in decision-making, and address challenging situations in the office.  Organizations around the world have used Crucial Conversations Training to improve results in productivity, quality, team work, relationships, performance and efficiency. 

Crucial Conversations training is an investment in the professional development of our human capital and will lead to more effective teams and informed decision-making. 


What course graduates are saying about Crucial Conversations:

 "It made me reflect on how I respond and act during crucial conversations. I will be able to use the training directly in my job." 

"The training creates a framework that can be applied in a wide variety of situations.  It is comprehensive not just a quick fix."

"The training gives specific advice and clear tools to use."


Want to learn more about Crucial Conversations and how to get you or your team signed up? Get in touch with your PD&T team for more information. Contact Liz Bradley elizabeth.bradley4@montana.edu