Student Support & FAQs
Student Help Central
Consult the FAQs below or click on the “?” icon within the navMSU app. For additional support, contact [email protected].
Getting navMSU and logging in
You'll be accessing navMSU using your NetID, which is different than the student ID you received on your acceptance letter. Learn how to claim/retrieve your NetID here.
If you’re unsuccessful using your NetID to log in, there may be an issue with your NetID or NetID password. You can confirm your NetID and/or reset your password at the UIT’s Self-Service NetID Password Portal page.
If you have confirmed that your NetID is not an issue, please submit an email to [email protected].
Yes. You can access the student web portal from the navMSU homepage or directly at https://montana.navigate.eab.com/app/#/authentication/remote/.
navMSU is Montana State’s version of the Navigate Student app by EAB Global Inc. To find navMSU in the App Store/Google Play, you must use the search term “navigate student.” If you're an international student and “navigate student” doesn’t yield any relevant search results, you may need to reset the local address for your Apple Store or Google Play account.
Features and Functionality
Log in to your account on the navMSU app. Click on "make an appointment" on the left hand side and follow the prompts.
When a hold is resolved, it may take up to 24 hours for that change to be reflected in navMSU. Please check your hold in navMSU again tomorrow and if it is still listed, please contact the number listed with the hold.
If you recently added or dropped a class, it may take up to 24 hours for the changes to show up in the app.
Please also be sure you are looking at the correct term. To change the term being displayed, click on the “+” tab and then select “update year and term.”
If your schedule still doesn’t seem right, contact the Office of the Registrar.
If your to-dos or other information seem wrong or out-of-date, make sure you are viewing the correct term. To change the term being displayed, click on the “+” tab and then select “update year and term.” Also, be aware that any recent changes to your class schedule, holds, or assigned advisor can take up to 24 hours to update within the app. If you need further assistance, contact [email protected].
In the “+” tab, click on “notification settings.” There you can personalize your notification preferences.
The app is free to students.
navMSU is designed to be used widely by MSU faculty, advisors, and other student success professionals. It is designed to help campus officials provide coordinated support for students, with relevant access controls aligned with their unique role on campus. All student data within navMSU are protected by the Family Education Right to Privacy Act.