• Service Excellence is aligning the quality of our services and environment with the excellence of our academic programs.
  • Service Excellence provides a great experience outside the classroom, so that students and faculty can focus on being successful inside the classroom.
  • Service Excellence includes providing excellent service to each other so that MSU is positioned to provide excellent service to students. It also creates a system to recognize those who provide excellent service.
  • Service Excellence enables greater work satisfaction, more time focused on issues that advance the university, and less time worrying about internal issues. 


Service Excellence Diagram of Processes, Service Environment, Service  Delivery and the Stakeholder in the center