• Service Excellence is aligning the quality of our services and environment with the excellence of our academic programs.
• Service Excellence provides a great experience outside the classroom, so that students and faculty can focus on being successful inside the classroom.
• Service Excellence includes providing excellent service to each other so that MSU is positioned to provide excellent service to students. It also creates a system to recognize those who provide excellent service.
• Service Excellence enables greater work satisfaction, more time focused on issues that advance the university, and less time worrying about internal issues.