Knox FAQ

Knox is an ITC-managed server that utilizes encryption to safeguard student data or other information that MSU has a legal obligation to protect. For MSU employees, it is free for appropriate use. Knox support is handled through the Web Help Desk ticket system. Email all knox-related requests to knox@montana.edu. You will receive an automated response from the "Web Help Desk" confirming that your request has been received.

arrowKnox Tips & Tricksarrow Start here if you are new to Knox!



How do I request a Knox folder?

Send your request to knox@montana.edu and include the following items:

  1. A description of the information you will be storing.
  2. The usernames of persons who will need access to the folder.
  3. The type of access each will need. (Read/Write or Read-Only)
  4. A name for your folder. (No spaces or special characters)

How do I request changes to my Knox folder?

Send change requests to knox@montana.edu. Only the registered owner of a Knox folder may request a change.

How do I request access to an existing Knox folder?

Send access requests to knox@montana.edu. The folder's registered owner will be contacted for approval.

NOTE: It is more efficient to have the folder owner request access for you.

I've read the Knox FAQ and my question wasn't answered.
How do I get help?

Knox support is handled through the Web Help Desk ticket system. Email all Knox-related requests to knox@montana.edu. You will receive an automated response from the "Web Help Desk" confirming that your request has been received.

Can I access my Knox folder with a web browser?

Yes. You can access a Knox folder with a web browser by clicking on a link or pasting the link into your browser address bar. Access will be READ-ONLY, you won't be able to create, edit, or delete files.

How do I connect to Knox?

There are 2 ways to connect to Knox.

  1. Read-Only via Web Browser
    • Access is READ-ONLY, you CANNOT create, edit, or delete files.
    • Use the link sent to you by clicking it or pasting it into your browser.
  2. Read/Write via Network Connection
    • Access is READ/WRITE, you CAN create, edit, and delete files.
    • Use the instructions for your type of computer to conduct natively.

How do I connect to Knox with Windows 7 or Vista?

Create a Network Place.

Can I connect to Knox with a Mac?

Yes, if your Mac OS is 10.6 or newer you can connect to Knox via Mac Finder.

How do I connect to Knox from the Banner servers? Page up arrow.top

To access Knox from ITC's Linux or UNIX Banner servers, use cadaver. After authenticating, use the

put

or

get

commands to transfer files. Use

ls

to display a directory listing or help for a list of commands.

[jane.doe@charon ~]$ cadaver https://knox.montana.edu/example
Authentication required for Knox.montana.edu on server Knox.montana.edu:
Username: MSU\jane.doe
Password:*********
dav:/example/> put example.file
Uploading example.file to `/example/example.file`:
Progress: [=====================>] 100.0% of 660137 bytes succeeded.
dav:/example/> get example.file
Enter local filename for `/example/example.file: /home/jane.doe/file.new
Downloading `/example/example.file` to /home/jane.doe/file.new:
Progress: [=====================>] 100.0% of 660137 bytes succeeded.
dav:/example/> bye

How do I connect to Knox with Linux? Page up arrow. top

Linux users can install and use the command-line utility cadaver.
If a GUI is desired, Konqueror and Nautilus are also supported.

Users of the KDE Desktop Environment will use Konqueror:

  1. Open Konqueror (Start -> Internet -> Konqueror).
  2. Select "Go" -> "Network Folders".
  3. Double-click "Add a Network Folder".
  4. Select "WebFolder (webdav)" and click "Next".
  5. Name: Type in a descriptive name (Example: Biology Grades on Knox).
  6. User: Enter your MSU Domain Username (Example: MSU\jane.doe).
  7. Server: Enter "knox.montana.edu".
  8. Port: Enter "443".
  9. Folder: Enter the name of your Knox folder.
  10. Check the "User Encryption" box.
  11. Click "Save & Connect". You will now be prompted to enter your MSU Domain password..
Users of the Gnome Desktop Environment will use Nautilus:
  1. Click "Places" -> "Connect to Server".
  2. Change "Service type" to "Secure WebDAV (HTTPS)"
  3. Server: Enter "knox.montana.edu".
  4. Port: Enter "443".
  5. Folder: Enter the name of your Knox folder.
  6. Username: Enter your MSU Domain Username (Example: MSU\jane.doe).
  7. Name to use for connection: Enter a descriptive name (Example: Grad School Transcripts)

Why can't I login?

The most common problem is forgetting to place the MSU domain name in front of your username when logging in.

Usernames must be preceded by MSU\
Example:MSU\jane.doe

Why do I get a Not Authorized error?

Possible causes:
  • Your access is not set up correctly.
  • You are trying to access the wrong Knox folder.
Send email to knox@montana.edu for help with troubleshooting.

Why do I get a Cannot Connect to Server error?

Possible cause:
  • Your access is not set up correctly.
Send email to knox@montana.edu for help with troubleshooting.

Why do I get a The page cannot be found error? Page up arrow.top

You may be using the wrong folder name and the name you are using does not exist.
Double-check the name of your assigned folder.

Why does the username/password box keep popping up?

Possible causes:
  1. You are using the wrong password.
  2. Your password has expired or your expired password has been cached by your browser.

How do I clear passwords saved by my browser?

To clear cached passwords in Firefox:

  1. Under Tools on the menu bar, click Clear Private Data.
  2. Check the Saved Passwords box.
  3. Click the Clear Private Data Now button.

To clear cached passwords in Internet Explorer:

  1. Under Tools on the menu bar, click Internet Options.
  2. Select the General tab.
  3. Under Browsing History, click Delete.
  4. Click Delete Passwords.

To clear cached passwords in Safari:

  1. Under the History tab, click "Clear History "(NOTE: This also clears browsing history.)

What is Genesis?

Genesis is simply an alias for Knox. (Knox and Genesis are the same server.)

I still have questions. Who do I ask?Page up arrow. top

Email questions to knox@montana.edu or call the ITC Help Desk at 406.994.1777.