Announcements:

Thanks to everyone who participated in our earlier survey. This survey’s response rate was an outstanding 71%. As part of the survey, twenty respondents were randomly selected to receive a $25 gift card.

OpenMSU is a comprehensive effort that will empower staff and faculty to optimize mission support success through long-term, sustainable changes based on thorough data collection and campus input.

Goals and Objectives

Empowerment
Enrich Service Providers Enhance professional development Improve service provider satisfaction Increase service provider retention	Satisfy Service Customers Improve service customer satisfaction Increase utilization of services Reduce service customer complaints
Optimization
Increase Institutional Efficiency Increase capacity Reduce duplication of effort Reduce process cycle times	Improve Institutional Effectiveness Coordinate activities Optimize service allocations

Areas of Focus

Finance and Accounting
Human Resources
Information Technology
Purchasing
Sponsored Programs Administration
Web Development and Content Management
Additional Support Functions

Job Satisfaction Survey

One of the core goals of OpenMSU is to improve job satisfaction for service providers and customers. Job satisfaction has been defined as "a pleasurable or positive emotional state resulting from the appraisal of one's job or job experience." The following graph shows the distribution of job satisfaction for the current sample of MSU employees that have completed the job satisfaction survey.

121 Total Responses

Mouseover each slice of the pie chart for more information.