These are just a few of the common issues new students might experience at the beginning of semesters. If you do not find your issue listed here, please contact the UIT Service Desk for additional assistance


Go to Self-Service Password Reset Portal and reset your password. This will change the password for both accounts to the new password you set. Learn more at  

Are you a Graduate Teaching Assistant, Graduate Research Assistant, or other Student Worker? As a student employee, you receive an additional IT account to conduct MSU-related business. Learn more at:

Your IT account is created, after you register AND pay for Orientation. If there is an outstanding amount on your bill, your user account will not be created. More information on this can be found at this link .

If you have your account but cannot login, try a password reset. Learn more at  

Student Webex Accounts live on a different Webex instance than faculty and staff. This page provides more guidance on how to join a meeting when invited. Learn more at:

If you need to complete “AlcoholEdu for College” “Sexual Assault Prevention” (previously called Haven), and Transit but have login issues, please contact  [email protected] for the most immediate assistance.