Serving users within the MSU residence halls and Family & Graduate Housing as the Internet Service Provider, ResNet also supports computer labs and public access computers located in each residence hall. In addition to providing technical support for students, ResNet supports the staff of Auxiliary Services, spread throughout the campus.


Student at desk

ResNet Computer Consultants (RCCs) will be trained to work in the following areas:

  • Configuration of operating systems and software for network connectivity.
  • Troubleshooting network problems over the phone, in the Helpdesk or on-site.
  • Troubleshooting computers infected with spyware, adware and/or viruses.
  • Answering questions about ResNet, McAfee Antivirus, Microsoft Office products, network printing, hardware and a variety of other issues.
Students studying with computer

Duties will include, but are not limited to:

  • Assisting in ResNet Crunch Weeks—Helping approximately 3,000 students with network setups, installing anti-virus software, applying security patches and cleaning infected machines.
  • Providing phone support for the ResNet Helpdesk.
  • Troubleshooting and resolving network hardware and software issues.

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First & Last Name
Email address
When would you be available to start? (Month/Year)



"I am grateful for the time I've spent working for Aux IT. The team's willingness to guide and assist me as I navigate through new challenges has fostered a positive learning environment. I appreciate the continuous opportunities to expand my skills and the trust they place in me to independently tackle tasks." - Seth

"Working at the ResNet Help Desk is great. I get to learn and develop new skills while helping those on campus. The people here are friendly and the flexible schedule is amazing." - Story N

"I enjoy working at the Resnet help desk for a variety of reasons. From the friendly work environment to the tasks I complete that help residents and staff. I always find myself tackling a new and interesting problem." - Gage N