Submission of General Complaints or Concerns
Students wishing to address non-instructional/academic issues may submit a General Complaints/Concerns Form to the Education Department Head. The Department Head will address the matters raised with the appropriate Department/College personnel and will advise the student of his or her determination regarding the complaint or concern within ten (10) working days. If the Department Head fails to act or the student is dissatisfied with the Department Head's action, the student may forward the complaint to the Dean of the College within five (5) working days of receipt of the Department Head's determination. The Dean's decision is the final decision of the University.
The Department of Education is subject to the MSU Conduct Guidelines and Grievance Procedures for Students with respect to instructor and student responsibility, instructional complaints, academic misconduct, student academic grievance, and the student conduct code. These guidelines are available online for faculty and student reference with descriptions of appropriate procedure.