Frequently Asked Questions
Yes. Individual Creative Cloud subscribers can terminate their personal contracts and not be charged a termination fee.
Note that you will not be able to get any type of pro-rated refund.
To cancel personal contract:
1. Contact Adobe Support
2. Inform the support agent that you are a student or employee at Montana State University, and you are provided Adobe Creative Cloud by the university.
MSU's license now not includes unlimited downloads of standard photos, vectors, illustrations, templates, and 3D assets at stock.adobe.com
Once you login to the Adobe CC console, in the left navigation pane you will see STOCK
listed. Click on this and it will open up a browser that will automatically log you
into Stock. Look for photos that have the label:
Education License(Included in your plan)
Students can download Adobe Creative Cloud on one personally-owned computer.
Faculty/Staff can activate Adobe CC* on up to two computers.
For students Acrobat Pro DC is downloaded as part of the Adobe CC package and therefore only be used on one personally-owned computer as stated above.
Faculty/staff can activate Acrobat Pro DC on up to 2 computers.
MSU students have a 4 month grace period from their last date of being registered, during which they will still be able to access their Creative Cloud account, files and assets.
IMPORTANT: your account and all contents associated with it (files, assets, libraries, settings, etc.) will no longer be accessible when grace period ends!
To save or transfer content (files, assets, libraries, etc.):
If you wish to keep any content associated with your student MSU CC account you must download it to a local resource (desktop/laptop/external storage) or transfer it to a personal/non-MSU Adobe account prior to end of grace period.
See Manual Asset Transfer for instructions on downloading or transfering content to a new account.
MSU employee accounts will be deactivated and inaccessible within 24 hours of their role in Banner becoming in-active. In general terms, employees should expect account to be inaccessible after last day of work at MSU.