Spam and Junk emails are very diffrent from phishing emails. If you responded to a phishing email or need to report a phishing email, refer to the phishing page here.

Spam/Junk Email

If you recieve a spam/junk email you can...

Use the Outlook Report Button

  • The Outlok Button allows you to report a phishing email via your Outlook desktop application, Outlook on the web or Outlook mobile application.

  • This is the easiest and fastest way for your to report Phishing!

  • Using the Report Button will empower University Information Technology to review the email and take immediate action.

  • We ask you to report phishing emails using the Outlook Report button. 

  • Once you report a Phishing email using the Outlook Report button, the process will automatically move the email into your deleted items. 

  • The Outlook Report button will not appear in third party mail applications.

  • We recommend that all students and staff utilize the Outlook mail application or Outlook on the web. 

Without opening email:

  • If you can identify that the email is Phishing, without opening it, you can report it using this process. 
    1. Right Click on the row of the Phishing email. 
    2. Look for the work REPORT with a Shield to its left. 
    3. Click on this and report it as Phishing.

Outlook screenahot indicating the report button

  1. In the top left corner, you will see the Red Shield withthe word Report.
  2. Click on the downward chevron
  3. click on "Report Phishing"

Phishing report button inside Outlook email

Without Opening Email

  • If you can identify that the email is Phishing, without opening it, you can report it using this process. 
    1. Right Click on the row of the Phishing email. 
    2. Look for the work REPORT with a Shield to its left. 
    3. Click on this and report it as Phishing.

Outlook email for installed Outlook app on PC report button

Email Is Opened /  Inside the Email

  1. Click on the email message you would like to report.
  2. Click the Outlook Report button, in the top left corner of the email you want to report.Alert button in email in Outlook app
  3. You will receieve a pop-up windown with the message  "Phishing messages are designed to obtain your personal information by impersonating popular brands or including malicious links in the body of a message."Outlook report method pop-up screen
  4. Click the Outlook Report button, to report the message
  5. You will then see a banner appear in the top of the email that you report 

  6. Outlook phishing report completion banner

Without Opening Email

  • If you can identify that the email is Phishing, without opening it, you can report it using this process. 
    1. Right Click on the row of the Phishing email. 
    2. Look for the work REPORT with a Shield to its left. 
    3. Click on this and report it as Phishing.

Outlook for Mac inside email report button

Email Is Opened /  Inside the Email

  1. Open your Outlook application.
  2. Click on the email message you would like to report.
  3. Click the Phish Alert Report button, in the top right corner of the email you want to report.Outlook for Mac report button location
  4. You will receive a pop-up window with the message  "Phishing messages are designed to obtain your personal information by impersonating popular brands or including malicious links in the body of a message."
  5. Click the blue Report Button, to report the messageOutlook phishing button pop-up

 

Quarantined emails

Office 365 email has filters in place to protect users from spam and malicious email like phishing scams. If you are expecting an email but do not see it in your Focused inbox, check your Other inbox and then your Junk Email folder.

"Focused Inbox" separates your inbox into two tabs - Focused and Other. Your most important email messages are on the Focused tab while the rest remain easily accessible - but out of the way - on the Other tab. 

  • Focused - important and directed-toward-you messages
  • Other - generic and addressed to a large amount of recipients

The focused and other tabs for Outlook inbox

To create an inbox that "feels right" to you, the system takes into account emails and contacts with whom you interact and filters out noisy sources like automatically-generated or bulk email. The more you use it, the better it gets.

Learn more through Microsoft's Inbox support page.

Messages caught by the filters are placed in quarantine for your and MSU's protection.  When an email is flagged as potentially harmful or spam, it may be sent to quarantine to protect users.  The quarantined email is placed in a secure environment where you can view its content without risk.

Users will receive a message once a day from [email protected] notifying them if any messages have been placed in quarantine. Any legitimate mail caught by mistake can be released directly from this message or from the quarantine portal (see details below).

Mail left in quarantine will automatically be deleted after 15 days.

For information on Outlook's Junk Email folder, visit Microsoft's support page.

Handling Quarantined Email

Legitimate messages placed in quarantine may be released into your inbox one of two ways:

Users can check the quarantine portal anytime or whenever they are missing expected email.

From the quarantine notification message:

If any incoming mail has been placed in quarantine you'll receive a message like that shown in image below.  The following options will be available to you by clicking the respective links in the message or you can choose to do nothing.

  • Review - takes you to the Microsoft Defender Quarantine portal to access a safe preview of the suspicious email. The following options are also presented in the portal.
  • Release - message is removed from quarantine and placed in your inbox without review.
  • Block Sender - the sender of the suspicious email is blocked without reviewing the email.
  • Do nothing – message is left in quarantine and deleted automatically after 15 days.

Shows screenshot of actual daily quarantine/spam notification message.

From the Microsoft 365 Defender Portal:

Quarantined email can also be handled in the Microsoft 365 Defender portal.

  1. Go to https://security.microsoft.com.  
  2. Click Review in the left sidebar.
    A view of the Defender left navigation bar and the Review page
  3. Click Quarantine (any where in the box).
    A list of your emails in quarantine are displayed.
  4. Click any message to select it, then choose from the options given:
    • Release message
    • Request release
    • Delete messages
    • Preview message
    • View message headers
    • Block sender

View of the Defender Quarantine review page with a list of messages in quarantine, waiting to be dealth with.

 

When a message is released, a pop-up will appear asking you to confirm that no threat is present. If you believe there isn't, check the confirmation box and click "Release message".

  • Microsoft is sent a copy of the message to be analyzed.  Doing this tells Microsoft that the message isn't junk; however, it does not guarantee that similar messages will not be placed in quarantine the next time they are received.

The release message to inbox confirmation pop-up

 

See Find and release quarantined email for more details.

Adjusting Email for Spam

Block or Mark Safe

You can block unwanted senders or mark trusted ones as safe.

  • Windows: Right-click the message → Junk → Block Sender or Never Block Sender.
  • Mac: Right-click the message → Junk Email → Choose your option.

Adjust Junk Email Settings

Fine-tune your spam filters:

  • Windows: Home tab → Junk → Junk Email Options
  • Mac: Preferences → Junk Email (Note: This may be grayed out in some versions. Use Outlook Web Access as a workaround.)
 

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